Enterprise Desktop Support Lead

Overview

We are seeking a Desktop Support Lead to provide technical leadership and hands-on support across a multi-site environment. This role is responsible for delivering high-quality desktop and infrastructure support, partnering with business stakeholders, and ensuring IT services align with organizational goals. The ideal candidate brings a strong mix of technical expertise, leadership capability, and customer-facing experience.

Key Responsibilities

+ Provide advanced desktop support for hardware, software, and end-user issues, ensuring timely resolution and high customer satisfaction

+ Lead and coordinate local IT support activities, including desktop services, endpoint management, and on-site infrastructure support

+ Troubleshoot and support a broad range of technologies, including servers, networks, and end-user computing environments

+ Act as a primary IT point of contact for business leaders and executives, ensuring alignment between IT services and business needs

+ Manage and maintain IT assets, including hardware lifecycle, inventory, and deployment processes

+ Collaborate with cross-functional IT teams to escalate and resolve complex technical issues

+ Drive continuous improvements in support processes, documentation, and service delivery standards

+ Ensure adherence to IT policies, procedures, and best practices across supported locations

Required Qualifications

+ 3+ years of experience across infrastructure technologies, including servers, networking, and desktop environments

+ 3+ years of hands-on desktop support experience with strong troubleshooting skills

+ 2+ years of experience working directly with business leaders or executive stakeholders

+ Strong understanding of Windows environments, enterprise applications, and endpoint technologies

+ Excellent communication and customer service skills with the ability to support high-visibility users

Preferred Qualifications

+ Experience leading or mentoring desktop or field support teams

+ Familiarity with IT asset management and lifecycle processes

+ Experience supporting geographically distributed environments

Key Competencies

+ Strong technical problem-solving and analytical skills

+ Leadership and team coordination abilities

+ High level of professionalism when engaging with executives

+ Ability to balance strategic thinking with hands-on technical support

+ Adaptability in a fast-paced, multi-site environment

Job Type & Location

This is a Contract position based out of El Segundo, CA.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in El Segundo,CA.

Final date to receive applications

This position is anticipated to close on Jul 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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