Technical Support | El Segundo, CA - ONSITE

IT Support Specialist

Work location:

ON SITE in the Los Angeles / El Segundo, CA area

Work hours:

Monday-Friday, 8 hour shift between 7:00am-10:00pm PST. Shift flexibility is a requirement.

Interview process: 2 rounds max, Webex (video required) 30 min with manager and team lead. Will cover basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability.

Project:
Candidate must be able to provide onsite IT support to more than 90 clinics throughout Los Angeles, CA. Project includes daily operational support, Tier 2 end user device support and onsite clinic support.

Team:
Sr Manager, Supervisor and 20 team members

Responsibilities:

• Must have a valid driver’s license, car insurance and dependable vehicle
• Provide in-person corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Top requirements:

• Customer service
• Desktop & field support skills & experience
• Technical troubleshooting

*** What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***

Required:

• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
• End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.