Community Manager - Western MapleStory

Community Manager

Nexon America is seeking a highly organized and proactive Community Manager to support "Maple Story Classic World." In this role, you will translate community signals into clear, actionable insights and lead engagement programs across both in-game and external initiatives. This role requires strong judgment in player-facing communication, especially during sensitive or fast-moving situations, and the ability to surface issues and opportunities with practical recommendations, not just observations.

You will partner closely with cross-functional teams to validate information, align priorities, and coordinate timely responses that reflect community needs. You will also build repeatable programs and workflows and own delivery from planning through execution.

We are currently working in the office 2-3x a week in a hybrid work model.

• Monitor and report on player sentiment, feedback, and emerging issues across priority community channels (both Nexon-owned and external), and deliver actionable recommendations that support internal decision making, including issue severity assessment and escalation guidance
• Serve as a community ambassador by maintaining a consistent, visible presence, building direct lines of communication with players, managing the Volunteer Moderator program, answering questions, reducing confusion, and fostering a healthy community environment
• Develop and execute community strategies across both in-game and external initiatives that will grow the community, deepen participation, and strengthen engagement
• Lead development and delivery of community facing content (including update previews, patch notes, assets, events, live streams, videos, and other various webposts) published through our website and community channels
• Identify emerging community trends and strategies, including platforms, engagement formats, and content, and translate insights into community strategy
• Collaborate closely with cross-functional teams to validate information, align priorities, and coordinate timely responses, including bug/issue report, maintenance communications, and emergency response coordination (on-call rotations as needed), ensuring community needs are reflected in both decisions and player-facing execution
• Other duties as assigned

• 5+ years of community management experience on live service games
• Experience supporting PC/Online/MMORPG communities strongly preferred
• Experience owning Patch Notes and other player-facing web content under tight timelines and high accuracy requirements
• Experience operating and managing Discord, forums, and social channels
• Proven track record delivering community insights and recommendations that influence internal decisions and player-facing communications
• Experience planning and executing community engagement initiatives from concept through delivery
• Strong project management and organizational experience in a fast-paced environment
• Experience mentoring or supporting development of junior team members preferred
• Live streaming and/or live community programming experience preferred

• Bachelor's degree or equivalent experience

• Excellent written and verbal communication skills, with strong judgment around tone, clarity, and risk in player-facing messaging
• Excellent organization and time management skills, with the ability to prioritize and handle multiple work streams in a fast-paced environment
• Strong familiarity with Maple Story. Experience or deep knowledge of the pre–Big Bang era preferred
• Strong project management and problem-solving skills, driving work from planning through execution
• Ability to monitor community spaces and synthesize feedback into clear, unbiased reports with actionable recommendations
• Strong understanding of online community best practices, including engagement strategies and communication approaches
• Ability to collaborate effectively across teams and support junior team members through mentoring and knowledge-sharing
• Ability to create and document processes and proposals clearly to improve repeatability and team execution
• General…