Client Operations Manager

Project Manager Aka Client Operations Manager

At Saatchi we believe in creating ideas that can live anywhere. And we believe that when we work as a team, nothing is impossible. We strive to bring out the best in each other and in ourselves and expect applicants to understand the value of close collaboration. We also believe that creating transformational work requires initiative, an entrepreneurial spirit and a bold commitment to achieving measurable results and business success for the clients we service.

We currently operate on a hybrid work schedule, in-office 4x/week from El Segundo, with no exceptions.

• Managing projects or campaigns from brief through delivery by driving team decision-making and ensuring key internal touchpoints and communications occur across Creative, Media, Strategy, Data Science, Analytics and Production.
• Consistent oversight of and adherence to agency processes, efficiencies and resource documentation with the goal to keep process and templates rather consistent.
• Facilitating internal discussions designed to foster collaboration across departments, as well as accomplishing key campaign tasks including scope & resource planning, monitoring workback calendars and schedules, definition around creative deliverables, project assignment summaries, and creative kick-offs
• Setting internal reviews and dissemination of internal notes, especially to ensure all teams are up-to-speed rapidly, is also a critical part of the role.
• Applies AI within structured project workflows to accelerate planning, coordination, and execution - balancing speed with strong judgment, governance, and accountability across cross-functional teams.

We are looking for candidates with the following background and capabilities:

• 4 - 6 years of project or client/account management experience in an ad agency managing projects across multiple media, including digital, video, social, print, large-scale website maintenance, application, or digital product initiatives. Previous vehicle or similar scale client experience preferred.
• Extensive and simultaneous management of multidisciplinary efforts from project brief through delivery, including oversight of scheduling, resourcing, workflow, and partnership with production.
• Mentorship of team member knowledge and capabilities with a focus on ensuring direct reports are following correct processes.
• Understand and articulate business reasons behind agency processes and best practices
• Apply AI tools within project management and client-services workflows, with the ability to evaluate outputs, refine inputs/prompts, and maintain appropriate human oversight across all stages of delivery.
• Proficient with Microsoft Office, Google Suite, PowerPoint, Keynote, Acrobat Professional, Smartsheet, and project management tools, with demonstrated hands-on experience using AI tools (e.g., Copilot, Gemini, Firefly) to support workflow efficiency, coordination, and delivery.
• Maintain focus under pressure, keep a positive and collaborative yet confident demeanor and quickly facilitate others' involvement when necessary.
• Communicate internally and externally, across multiple levels, with clarity, honesty and integrity while demonstrating exceptional verbal and on-screen presentation skills.
• Expects high standards for work and behavior of self and others; accountable, assertive and dependable. Strong attention to detail and able to prioritize tasks and manage time effectively
• Desire to remain current in industry topics by seeking constant learning opportunities and improvement.
• Ability to work autonomously to tackle problems and generate solutions proactively.
• Quickly adopts new tools and evolving AI capabilities, applying them pragmatically to improve workflows, team efficiency, and delivery outcomes

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences…