Senior IT Engineer

About the Role

The Senior IT Engineer will serve as a key technical anchor on the IT team, owning the systems and platforms that power Wpromote’s day-to-day operations. Reporting to the Director of IT, this role is built for a senior individual contributor who can take strategic direction, drive technical execution end-to-end, and make sound systems decisions with minimal oversight. The ideal candidate brings deep expertise in Apple/Mac environments, Google Workspace, MDM, and modern identity platforms, and is energized by both hands‑on engineering and partnering across the team to elevate IT as a whole.

This role is onsite at our El Segundo office, with an expected in‑office presence of 2 days per week
, providing critical on‑site support and serving as a senior point of escalation across the function.

At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work‑life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

• Unlimited PTO
• Extended Holiday break (Winter)
• 100% paid parental leave
• 401(k) matching
• Medical, Dental, Vision, Life, Pet Insurance
• Sponsored life insurance
• Short Term Disability insurance and additional voluntary insurance
• Annual Class Pass credits and more!

The anticipated annual salary for this role will range from $90,000 - $110,000, based on a variety of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and the respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys.

Individual pay within that range can vary due to skills, experience, and available budget. The total compensation package for this role will include benefits (listed above).

* While there is some remote flexibility, this role has an expected in‑office presence of 2 days per week at our El Segundo office to support team needs

** This position is not eligible for immigration sponsorship

• Owning Core IT Systems: Leading the administration and architecture of Google Workspace, MDM (Iru), and identity platforms (Rippling, Google Workspace), ensuring the systems that power the company run securely, efficiently, and at scale.
• Driving Technical Project Execution: Taking strategic direction from the Director of IT and own technical projects end-to-end. Define the path forward, drive execution, surface blockers proactively, and communicate progress clearly.
• Resolving Complex Technical Escalations: Serving as the senior point of escalation for Tier 2 and Tier 3 issues, partnering with the Senior IT Specialist to resolve technical challenges that fall outside their current scope.
• Leveraging AI to Drive Outcomes: Applying AI tools and automation to deliver measurable improvements in team efficiency, cost savings, and process optimization.
• Providing On‑Site IT Leadership: Delivering hands‑on, in‑office support and serving as a senior IT presence at the El Segundo headquarters, ensuring continuity of coverage and a high‑quality experience for in‑office employees and guests.
• Driving Support Ticket Queue Excellence: Contributing to day‑to‑day ticket queue coverage alongside the team, analyzing trends and root causes to proactively eliminate recurring issues. Model a standard of responsiveness, quality, and professionalism that reflects IT’s commitment to service excellence.
• Strengthening IAM and Access Governance: Supporting Rippling IAM provisioning rules, app integrations, and access governance, ensuring secure and efficient onboarding and offboarding across the company.
• Building Documentation and Knowledge: Dev…