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Field Support Lead – Digital Workplace & Onsite Excellence
Job in
El Segundo, Los Angeles County, California, 90245, USA
Listed on 2026-07-27
Listing for:
HCLTech
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
HCLTech is seeking a DWP Tower FSS Lead to steer Field Support Services across sites, delivering consistent end-user support onsite and remote. You will drive incident resolution, governance, and service quality within the Digital Workplace tower.
In this role, you will partner with Service Desk, EUC, Infrastructure, Security, Asset Management, and business stakeholders to optimize SLA adherence, user experience, and operational excellence while mentoring field teams and ensuring audit-ready
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