Technical Writer

Purpose of Position

The Technical Writer will simplify complex technical information into clear documentation that can be easily understood by various audiences. Their technical writing will enable Player Support to innovate and maximize its technologies that serve our player help experiences.

Technical Writer

R027858

The Technical Writer will simplify complex technical information into clear documentation that can be easily understood by various audiences. Their technical writing will enable Player Support to innovate and maximize its technologies that serve our player help experiences.

• Gathering business requirements from the product team to define and author comprehensive functional and non-functional requirements.
• Clearly communicate product requirements, scope, benefits, and results as appropriate to various levels of the business.
• Assist the Player Support product group in managing the lifecycle of a product from its conception to release.
• Help establish acceptance criteria for the project test strategy and test plans.
• Work with the Player Support Product, Design, Engineering, and Production teams to execute various technology solutions.
• Collaborate with cross-functional teams within Activision Publishing.
• Attend stand-ups, grooming sessions, estimation meetings, retrospectives, and other product meetings with key stakeholders on a regular basis.

• 3-4+ years of experience writing functional, non-functional, technical requirements for software products.
• Proficient in writing documentation for business and technical workflows, structuring requirement documents and documenting complex specifications.
• Background in computer science or data science undergraduate degree or other technical degree is a plus.
• Proven track record of delivering on time and meeting organizational commitments.
• Experience working with third party services, APIs, and content management systems
• Experience with Salesforce, Help-shift, AEM, and cloud solutions is a plus.
• Background in customer service is a plus.

• Demonstrated ability to understand and discuss technical concepts.
• Strong verbal and written communication skills.
• Excellent listening, oral, and written communication skills.
• Strong facilitation, presentation, and reporting skills is a plus
• Strong analytical, problem solving and conflict resolution skills.
• Demonstrated ability to communicate technical information to technical and non-technical to various audiences.
• Knowledge of software development practices and data center / infrastructure / virtualization / networking / compute / storage / databases technologies.
• Strong interpersonal and teamwork skills.
• Self-motivated and works independently and as part of a team.
• Experience with Agile software product development.
• Demonstrated testing and test planning skills.
• Hands on experience with Jira, Confluence, or related project management tools a plus.

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty, Crash Bandicoot, Tony Hawk's Pro Skater, and Guitar Hero. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization.

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up.

We are committed to working with and providing…