Project Manager II

Job Overview

Under general direction, plans, coordinates, and manages a variety of complex, County-wide and/or interdepartmental information services projects through their entire project life cycle, including identifying user needs, gathering detailed requirements, analyzing project feasibility, developing project scope and estimating budget, designing and programming systems applications, technical review and system testing, and overseeing implementation; administers professional services contracts and performs related work as required.

• Manages complex, County-wide and/or interdepartmental information services projects such as research, development, conversion, installation, upgrade, and maintenance projects.
• Provides coordination, guidance, and oversight for all phases of a project, including initiation, planning, implementation, monitoring, and close-out.
• Designs and recommends business processes and work flow strategies for various information technology systems and infrastructure.
• Plans, organizes, and defines project requirements, methods, and end objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other section staff, user representatives and outside vendors.
• Interviews, analyzes, and documents end user work processes and information services requirements; conducts system walk-throughs and technical reviews; develops or refines specifications, including evaluating and testing vendor packages for conformance with user requirements and priorities.
• Develops project budgets, contracts, and schedules; monitors project progress and ensures project goals and contract requirements are met.
• Designs and programs systems applications, conducts technical review and system testing, and oversees implementation.
• Reviews, analyzes, reengineers, designs, and documents business processes and relates them to application software; recommends and implements procedural and operational modifications to optimize internal and customer workflows.
• Prepares feasibility studies, cost and benefits analyses, product evaluation, requirement specifications, designs, and other analyses and documentation.
• Develops consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with County and department standards and specifications and time and budget estimates; reviews design documents to ensure technical integrity; reviews and updates deliverables; analyzes and resolves complex problems that may arise.
• Tracks project expenditures, reviews invoices for accuracy and consistency with contractual obligations, and recommends appropriate dispersals of allocated funds.
• Responds to and resolves software users’ inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Plans, schedules, and conducts training classes and demonstrations; determines training objectives and requirements; prepares and designs training materials, reference guides, and user manuals.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
• Consults with supervisors and managers regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Functions as a liaison between application support analysts, systems specialists, data specialists, communications specialists, and customer support specialists to ensure standards and protocols are maintained; assists in coordinating activities with other information services staff.
• Provides recommendations to managers and supervisors on the development of long- and short-term system infrastructure plans.
• Stays abreast of new trends and innovations in technology related to County operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Performs other duties as assigned.

Knowledge of:

• Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions.
• Advanced principles and practices of computer systems management, analysis, design, and maintenance.
• Advanced data management theory, principles, and practices and their application to a wide variety of…