Technical Support | El Segundo, CA - ONSITE

On Site IT Support Position

Candidate must be able to provide onsite IT support to more than 90 clinics throughout Los Angeles, CA. Project includes daily operational support, Tier 2 end user device support and onsite clinic support.

Responsibilities:

• Must have a valid driver’s license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Top Requirements:

• Customer Service
• Desktop & Field Support skills & experience
• Technical troubleshooting

*** What experience will set candidates apart from one another?
** Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***

Required:

• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
• End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.