SaaS and Vendor Manager

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit  .

Role Overview:

CHAOS Industries is seeking a hands‑on Saas and Vendor Manager to own governance of our vendor ecosystem, from sourcing and contract negotiation through ongoing performance, risk, and financial oversight. You'll build the frameworks that give leadership real visibility into vendor risk, vendor performance, and the financial return each vendor delivers to the business.

This role reports to the IT/Cybersecurity Program Director. You'll manage vendor relationships spanning, including consulting, implementation, managed services, and support, partnering closely with corporate procurement and Business Technology (BT) stakeholders to keep sourcing decisions, contractual commitments, and delivery outcomes aligned to CHAOS Industries' objectives.

Responsibilities:

Vendor Governance & Strategy

• Oversee all aspects of vendor relationships, including consulting, implementation, managed services, and support services.
• Lead strategic oversight and performance governance of enterprise vendors, ensuring alignment with business objectives.
• Serve as the primary interface between vendor leadership, IT service owners, and stakeholders.
• Develop and execute sourcing strategies that reduce costs while increasing value.
• Cost management by tracking spend against budget, identifying consolidation opportunities, benchmarking pricing against market rates

Performance & Service Delivery

• Define and monitor vendor performance expectations and KPIs.
• Monitor vendor performance, manage escalations, and drive continuous improvement in service delivery.
• Drive accountability and cross-functional remediation of performance gaps.
• Ensure vendor delivery supports reliability, user experience, and business continuity objectives.
• Reconcile IT department credit card transactions weekly against approved purchase requests, open POs, and budget lines, resolving discrepancies

Sourcing, Contracts & Procurement

• Assist procurement in the negotiation of contracts, SLAs, and KPIs with service providers to ensure alignment with company goals.
• Assist corporate procurement and lead stakeholders through RFPs, RFIs, and other procurement processes for services.
• Enforce contractual obligations and ensure alignment between delivery execution and agreed terms.
• Ensure compliance with all relevant procurement policies.
• Assess and manage vendor cyber, operational, financial, and reputational risk.
• Identify and mitigate risks associated with service vendors, including financial, compliance, and operational risks.
• Develop and maintain dashboards/scorecards for the IT/Cybersecurity Leadership to track vendor performance and inform decisions.
• Regularly review and report on vendor performance metrics against set benchmarks, providing regular reporting to the Program Director.
• Translate analytics into actionable insights; identify systemic risks, root causes, and improvement opportunities.
• Use data-driven insights to influence vendor selection and management strategies.
• Partner with Finance and Procurement to manage vendor financial performance and discipline.

Stakeholder Engagement & Workforce Strategy

• Cultivate strong, strategic partnerships with key vendors to enhance business capabilities and innovation.
• Facilitate communication between vendors, Business Technology (BT) teams, and other stakeholders to ensure project success and alignment with business strategy.
• Collaborate with BT stakeholders to shape an effective workforce mix of internal team members and professional services labor.
• Lead vendor business reviews…