Technical Product Manager - Lead

Technical Product Manager
- Lead

Lead and execute program/project-level marketing products and offers through creation, development, deployment, and maintenance.

Work with technical and non-technical partners to bring consumer and agent marketing campaign strategies to life.

Lead complex programs and projects that typically span multiple business units and may not follow a repeatable framework.

Manage areas of responsibility in enterprise-wide IT enhancement projects supporting marketing campaigns.

Lead cross-functional teams spanning technical development, go-to-market, and operations.

Accountable for implementing product offers and promotions for the Client portfolio of services, delivering 2-4 projects quarterly.

Responsible for consumer lifecycle implementation of new Client products, promotions, offers, and rate changes.

Responsible for system development of rating and promotional capabilities for the Client portfolio of services.

Break down business needs into technical requirements through creation of features, user stories, and other documentation templates.

Ensure technical requirements accurately represent business and cross-functional team needs.

Define and refine hundreds of offer attributes and variables for marketing requests.

Gain requirements alignment and communicate offers and product requirements across Strategy, Marketing, IT, Engineering, Customer Care/Sales Operations, and Legal.

Provide continuing product surveillance and management of established products to attain financial objectives.

Manage cross-functional teams through requirements gathering, implementation, validation, launch, and lifecycle management of services and promotions.

Partner with architecture and engineering teams on technical solutions.

Actively participate and consult in quarterly PI Planning.

Conduct ongoing risk analysis and recommend alternative options to influence decisions.

Consult with marketing partners to identify solutions that achieve business goals.

Act as a liaison and subject matter expert on Client products, services, and offers.

Serve as an acknowledged authority within the organization on product development.

Provide weekly leadership updates regarding assigned products and promotions.

Foster strong relationships with internal/external clients and business/IT partners to drive business success and optimization.

Skills
- Must Have

Bachelor's degree in Marketing or related field.

5+ years of IT experience in the entertainment industry.

Self-directed, organized, detail-oriented, and able to multitask in a fast-paced environment.

Ability to lead projects across multiple organizations such as IT, Sales Operations, and Marketing.

Ability to manage multiple cross-functional projects simultaneously and work under tight deadlines.

Demonstrated ability to analyze complex issues and articulate technical requirements through clear documentation.

Strong problem-solving skills and sound judgment to mitigate risks and overcome roadblocks.

Confidence and experience presenting and interacting across all levels of management.

Ability to communicate effectively with technical managers and application developers, as well as non-technical stakeholders and senior executives.

Flexibility to accommodate change and adapt accordingly.

Leadership qualities including motivating others, inspiring teams, and overcoming group roadblocks.

Advanced leadership skills including conflict resolution, senior leader relationship management, and risk mitigation.

Client and/or U-verse billing and ordering experience or equivalent.

Outstanding written and verbal communication skills.

Proficiency in learning new systems and applications (customer care, ordering, billing, etc.).

Proficiency in Microsoft Office products including Word, PowerPoint, Excel, and Outlook.

Skills
- Nice to Have

Knowledge of multiple lines of the consumer business including Client and U-verse programming, packages, and products.

Working knowledge of:

C3

STMS

Enabler

Evergent

ETM

LS-CRM

OMS

Online

Salesforce

Front-end ordering systems

Ability to analyze market data and reporting.

Experience working in an Agile environment and JIRA.

Advanced knowledge of Microsoft PowerPoint and Excel.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.