More jobs:
Lead IT Service Desk & Ops; Hybrid CA)
Job in
El Segundo, Los Angeles County, California, 90245, USA
Listed on 2026-09-09
Listing for:
Golden Pet Brands
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support
Job Description & How to Apply Below
Golden Pet Brands is seeking a Sr Service Desk Administrator to lead IT support operations in a hybrid environment (El Segundo, CA and/or Burbank/North Hollywood, CA). You will own SLAs, drive KPI reporting, and help shape runbooks, escalation paths, and enterprise-level service management.
You’ll build and manage a growing helpdesk team, provide tier 2/3 support for key SaaS platforms, and collaborate with IT leadership to deliver reliable managed services across Windows, Mac, and cloud tools
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