IT UAT Analyst

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and

Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
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Sound interesting? Read on for more details!

The IT UAT Analyst ensures software enhancements and system changes meet business requirements through User Acceptance Testing (UAT), business validation, defect management, and production release support. This role partners with business stakeholders, developers, and vendors to validate solutions, identify issues before deployment, and support successful adoption of new functionality.

• Develop and execute UAT strategies, test plans, test scripts, and end-to-end scenarios for internally and externally developed solutions.
• Perform functional, regression, integration, and end-to-end testing, including test data preparation and validation of defect resolutions.
• Identify, document, prioritize, and track defects in Jira throughout the development lifecycle, partnering with developers and vendors to resolve issues.
• Review business requirements with stakeholders to ensure they are complete, testable, and aligned with expected system behavior.
• Coordinate stakeholder testing, document results, identify gaps and risks, and obtain formal UAT approval prior to deployment.
• Develop and maintain testing documentation, release materials, user guides, knowledge base articles, and training resources.
• Monitor testing outcomes, business feedback, and production issues to identify trends and recommend process improvements.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule:

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field; equivalent experience may be considered.
• 3–5 years of experience in User Acceptance Testing or Business Systems Analysis.
• Experience working within Agile development environments.
• Experience testing enterprise business applications such as Salesforce, CRM, ERP, or HRIS platforms.
• Experience with Jira or similar tools for test, defect, and issue management.
• Strong analytical, problem-solving, written, and verbal communication skills.

• User Acceptance Testing (UAT)
• Test planning and execution
• Requirements validation
• Defect and issue management
• Jira and Agile methodologies
• Enterprise business applications
• Test and release documentation
• Business analysis
• User training and enablement
• Cross-functional and vendor collaboration
• Process improvement
• Microsoft 365 and documentation tools