IT Asset and Support Specialist

(this is a direct Hire position with our client- a prestigious law firm in LA area.

This position is responsible for managing the day-to-day inventory, deployment, and distribution of the firm’s IT hardware. The role ensures accurate equipment tracking, prepares and ships hardware to employees and offices nationwide, processes returned equipment, and helps maintain appropriate inventory levels. In addition to asset management and logistics responsibilities, this position will provide general Help Desk and end-user technical support as workload permits.

• Maintain accurate inventory records and track laptops, monitors, peripherals, and other IT equipment.
• Receive, prepare, package, and ship IT equipment to employees and satellite offices nationwide.
• Process returned equipment and coordinate replacements, repairs, warranties, and RMA requests.
• Stage, configure, and prepare computers and other technology for deployment.
• Monitor inventory levels and ensure appropriate hardware stock is available to support business needs.
• Provide general Help Desk and end-user technical support, including troubleshooting hardware, software, and access-related issues, as workload permits.
• Assist with equipment installations, employee moves, office setups, and other onsite IT needs at the El Segundo office.
• Support new-hire onboarding, employee departures, equipment refreshes, and technology initiatives in coordination with other members of the IT team.
• Maintain organized and accurate asset records throughout the equipment lifecycle, from acquisition and deployment through return, repair, replacement, and retirement.
• Provide a high level of customer service and timely communication to employees regarding equipment requests, shipments, replacements, and technical issues.