Director IT - Global Client Services

Pay Range USD $192,000 and $235,000 Yearly

The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work location, skills and experience.

Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Director, Global Client Services leads Mattel's Global Digital Workplace Experience, providing strategic leadership for the technologies, services, and experiences that enable employees to work effectively across Mattel's global environment. The portfolio spans end-user experience, endpoint management and engineering, digital employee experience, corporate applications and adoption, IT service management, executive technology services, audiovisual production, collaboration experience, and workplace technology.

The role is accountable for creating a secure, reliable, intuitive, innovative, and continually improving digital workplace. The Director leads the evolution of Global Client Services from traditional reactive support toward a proactive, engineering-led and data-driven operating model that uses analytics, telemetry, automation, AI, and employee feedback to identify issues earlier, improve service quality, and create measurable improvements in the employee experience.

As a senior leader within Global Technology Operations (GTO), the Director serves as a key technology partner to executives and business leaders and acts as a senior face of GTO when infrastructure or operational issues impact the business. The role works across technology towers to coordinate resolution, communicate business impact and status, manage escalations, and ensure that the employee and business perspective is represented in technology decisions.

The Director leads a hybrid global delivery model combining centralized engineering and operational capabilities with locally delivered, high-touch executive and audiovisual services. The position also provides technology leadership for major Facilities initiatives and workplace transformations, ensuring the physical and digital workplace come together as a consistent employee experience.

• Define and execute the global Digital Workplace Experience strategy, establishing roadmaps, standards, governance, service priorities, and measurable outcomes aligned with Mattel's business and technology objectives.
• Lead, develop, and provide strategic direction to global teams responsible for endpoint management and engineering, digital employee experience, corporate software and adoption, IT service management, executive technology support, and audiovisual services.
• Drive the transformation of EUX from a reactive support model to a proactive, engineering-led organization focused on reliability, automation, analytics, continuous improvement, and measurable employee experience.
• Provide strategic oversight for global endpoint lifecycle and engineering across Windows, macOS, and mobile environments, including provisioning, software deployment, patching, compliance, hardware standards, device management, and advanced technical escalation…