Sr. Account Director

Job Title

Sr. Account Director

As a member of Cushman & Wakefield's Portfolio Advisory Group, the Sr. Account Director will be dedicated to one or more of Cushman & Wakefield's most dynamic client accounts. In this role, you will collaborate closely with peers and the account team to support a client's strategic real estate vision. As the Sr. Account Director, you will maintain a thorough understanding of a client's global real estate portfolio and oversee optimization efforts, including the ongoing management of a comprehensive Plan of Record.

With support from complimentary account team members, you will oversee financial cost saving initiatives and progress toward client's enterprise goals. This position provides leadership and management across all aspects of the accounts including, but not limited to:

• Service Delivery Standards Excellence
• Client Experience & Relationship Management
• Talent Management and Team Development
• Financial Performance (including P&L, contract expansion / renewals etc.)
• Expanding Share of Wallet
• Account Risk Management

• Manage the financial and contract performance outcome of one or more account teams.
• Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives
• Establish and implement the overall vision, strategy and performance metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi‑disciplinary team preparing responses to RFPs and presentations
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities
• Oversee risk mitigation and dispute resolution for client and C&W
• Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Attract and maintain top talent and provide on‑going mentoring to team for superior performance

• Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
• Responsible for revenue generation, account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross‑selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidence‑based decision making

• Oversee transaction service delivery
• Coordinate and manage transaction teams
• Oversee/manage field broker selection process
• Determine clients' needs and communicate project parameters
• Oversee negotiations and management of transactions
• Collaborate with portfolio administration team to help ensure data accuracy
• Coordinate legal review of all client leased/owned documents
• Ensure accuracy of financial data and reporting
• Resolve landlord/tenant disputes
• Coordinate client site visits/market tours
• Ensure all state real estate standards are met
• Oversee budgeting and revenue tracking of all transactions
• Manage client rebate account

• Leadership
• Customer Relationship Management
• Technical Skills Organization Design & Management Skills
• Communication (oral and written)
• Financial Management Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen
• Strategic Planning

• Minimum of 10 years at Senior Management level or other similar capacity
• Experience in directly leading and managing multi‑discipline teams
• Client, P&L and contract management experience
• Experience with high‑level, complex transaction management including experience in contract management/compliance

• Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
• Skilled in financial analysis and knowledge of…