Commercial Facilities Operations Manager - West

About Rivian

Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As the Manager, Operations, Commercial Facilities
, you will be responsible for leading your regional Maintenance and Small Works Projects teams, ensuring Rivian’s commercial locations (service centers, parts distribution centers, and retail spaces) operate seamlessly and deliver an outstanding customer experience. You will be instrumental in overseeing site improvements, managing maintenance escalations, and supporting continuous improvement and training. This role is critical for fostering strong communication with local site teams, vendors, and landlords, while upholding Rivian’s high standards throughout the process.

Additionally, you will ingest and act on special requests, support the implementation of large-scale programs and drive ad hoc projects, collaborating cross-functionally to champion operational excellence.

• Lead, mentor, and develop a small team of Maintenance and Small Works Projects
• Coordinators/Specialists, fostering a high-performance culture and ensuring effective task delegation and execution.
• Establish and maintain strong relationships with cross-functional stakeholders.
• Intake, validate, and prioritize special requests and site improvement initiatives.
• Manage vendor relationships and service level agreements (SLAs) for maintenance, repairs, and facility services to ensure quality, reliability, and cost effectiveness.
• Track and report key performance indicators (KPI’s) for inclusion in Quarterly Business Reviews (QBRs).
• Review and approve purchase requisitions and operating expenses; identify and report any inconsistent data to determine impact and/or accuracy of expenses.
• Ensure all maintenance and project escalations are responded to within a timely manner and while exceeding Rivian expectations. Assess as required and take the necessary corrective action. This includes providing emergency response support.
• In partnership with the Strategic Operations team, support the implementation of facilities operations programs and procedures needed to keep Rivian commercial facilities operating with maximum effectiveness and adhering to brand standards. This includes hosting formal and ad-hoc training for local site teams.
• Update and maintain accurate records and official documentation for your respective region. This can include renewals of regulated documentation.
• Track, delegate, and complete project and site audit action items to ensure compliance with Rivian standards, safety regulations, and operational best practices.
• Conduct and attend potential site visits and warranty walks.
• Review and understand lease-related documentation; manage requests and relationships with landlords/property managers, escalating to Lease Administration/Real Estate as needed. Provide supporting documentation for lease renewal process.

• 4-5 years of facilities and/or project management experience.
• Minimum 3 years of people management experience
• Experience supporting retail and/or service center maintenance and operational programs is a plus.
• Strong customer service background in fast-paced, dynamic environment
• Demonstrates excellence in organizational skills, with the ability to perform and prioritize multiple tasks seamlessly while maintaining high attention to detail.
• Creative and effective problem solver.
• Knowledge with CMMS software and project management tools.
• Proficient with Google Suite tools.
• Proven project management skills, including knowledge of project management vocabulary and terminology
• Skilled at managing third party vendor relationships to ensure performance and accountability.
• Capable of delivering senior leadership-level communications.
• Experience…