Rapid Rehousing Program Manager

ORGANIZATION SUMMARY

Upward Bound House (UBH) is dedicated to ending the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission.

UBH provides a fast‑paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring, and merit‑based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

The Program Manager will be responsible for implementing UBH’s Rapid Rehousing (RRH) program. This program offers short‑term rental assistance combined with linkages to employment and other supportive services, in order to end clients’ homelessness and create long‑term self‑sufficiency. Using a Housing First approach, clients are stably housed through the support of the Housing Case Manager. The Program Manager will be responsible for overseeing case management services that assist clients in retaining their housing, as well as being good tenants and neighbors.

Additionally, he/she will be responsible for building partnerships with landlords to assist in mediating landlord/tenant issues, as well as gaining access to available housing units.

• Administer and oversee programs and direct services
• Develop and/or update written program policies and
• Provide training and guidance on written program policies and
• Ensure integration of Evidence‑Based Practices, standards of excellence, and UBH’s core values into daily work and
• Work collaboratively and strategically with other community organizations to support a seamless and coordinated system of
• Provide oversight on financial assistance and track the budget
• Manage audit or monitoring requirements of programs, be the point of contact for all external and internal audit/monitoring
• Interface with Funders in conference calls, meetings, and trainings

• Provide leadership, guidance, and direct supervision of the program
• Oversee service delivery and develop quality control issues to maintain the highest standard of
• Oversee the day‑to‑day management of program activities, including client enrollments, creation of individualized housing stability plans, housing location, coordination of rental assistance and stabilization services, including linkages and referrals to appropriate services
• Generate and analyze program reports monthly to identify trends and make projections or recommendations for the program
• Respond to emergency and priority situations such as safety and security
• Submit timely payment requests to Finance for financial
• Ensure compliance of grants and contracts; work with development and finance teams to implement and/or improve reporting tools; and ensure timely, accurate reports and communications to funders, Board of Directors, management team, and
• Problem‑solve with landlords and participants to address any
• Collaborate with pertinent stakeholders to improve and enrich UBH
• Represent UBH through participation in external meetings with partners and potential
• Development of a) program rules and policies, b) long and short range goals and plans, c) program evaluation, and d) budget preparation and
• Recommend course correction and submit for approval to the program

• Oversee tracking, charting, and documentation of services, file maintenance, and budget
• Responsible for the achievement of program goals, including budget spending
• Ensure program compliance in accordance with all applicable laws, regulations, and contractual requirements
• Ensure staff are completing all required documentation in HMIS and other funder and UBH‑mandated
• Generate weekly audit reports to track staff data entry into HMIS and other required systems
• Spot check participant files to ensure…