Director of Operations

Director of Operations – El Segundo, CA Responsibilities

• Provide strategic and day-to-day leadership across property operations, including leasing, resident relations, maintenance, and collections.
• Preparation of annual operating plans and budgets.
• Set revenue targets and ensure execution against portfolio objectives.
• Identify opportunities for operational improvement and expense reduction.
• Lead and oversee value-add initiatives, including interior renovations and common area upgrades.
• Oversee all aspects of staff leadership including recruitment, onboarding, training, development, performance management, and retention.
• Monitor compliance with Operations and Accounting policies and procedures.
• Collaborate cross-functionally with Finance, HR, Marketing, Legal, Technology, and other departments.
• Strategic operational leadership with strong business acumen.
• Exceptional customer service and resident-focused mindset.
• Advanced analytical and problem-solving abilities.
• Comp: $150-175K + bonus.

• Bachelor’s degree preferred OR equivalent experience (10+ years in property management).
• 8+ years of progressive leadership experience in multifamily operations or portfolio management.
• 5+ years in a people management role leading multi-site teams.
• Demonstrated track record of P&L ownership and financial accountability.
• Strong communication, organizational, and decision-making skills.
• High level of computer literacy and comfort leveraging technology in operations.

• Yardi Systems (Voyager 8, Yardi Forecast, CRM IQ, Rent Cafe, etc.).
• Learning Management System software (Aspire, Grace Hill, etc.).
• Payables Systems – Avid / Yardi Smart AP.
• AI Systems – Elise
  
  AI, ChatGPT, Anthropic.
• Reputation Management Systems - Soci.
• Lease Administration CRMs - Bluemoon.
• Microsoft Suite (Outlook, Excel, Powerpoint).

Equal Opportunity Employer