Guest Services Manager
Listed on 2026-06-19
-
Management
Event Management & Planning, Hotel Management
Salary Range: $70,000.00 To $75,000.00 Annually
POSITION TITLE:
Guest Services Manager
REPORTS TO:
Club Operations Lead
STATUS CLASSIFICATION:
Full Time
DATE WRITTEN/REVISED: 09/29/25
COMPANY OVERVIEW
Love.
Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting‑edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidence‑based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well‑being: the mind, body, and spirit.
Our multidisciplinary care team and board‑certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well‑being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.
SUMMARY
We are seeking a Guest Services Manager to lead our Guest Services team in creating an exceptional first impression for every guest. This leader will embody professionalism, warmth, and polish—ensuring the team is consistent, elevated in appearance and decorum, and aligned with our mission of authentic connection.
This manager will be the Manager on Duty (MOD) when other leaders are not in the club. This position will be predominantly afternoon and evening hours and likely cover weekends as well— the Guest Services Manager carries responsibility for the members experience supporting seamless operations across departments. Success in this role requires a balance of hospitality, accountability, and operational excellence.
The Team you will lead:
Dynamic and customer‑oriented individuals who are our guests first impression of the Love.life wellness experience. They are the point person for all initial guest engagement and are passionate about wellness and authentic connection. This department informs, communicates, connects and inspires, with every interaction. They are both consummate host and gatekeeper, delivering our guests the experiences they request, and inspiring them to explore additional services and membership experiences.
What You’ll Do
- Lead and inspire Guest Services Leads and staff with clarity and consistency.
- Disseminate communication and ensure policy compliance across the team.
- Administer accountability with fairness—for both self and others.
- Oversee and coordinate interdepartmental scheduling across Medical, Spa, Fitness, and Wellness.
- Manage multiple digital platforms daily, including our Love.
Life App that menages all member scheduling, communication and purchases. - Inspect premises regularly to identify areas requiring cleaning or repair; ensure Housekeeping and Maintenance are promptly informed and standards are met.
- Manage, update, and create checklists and SOPs as operations evolve.
- Act as Manager on Duty (MOD) in evening hours and/or weekends, overseeing the facility and guest experience.
- Resolve escalated guest issues with professionalism and empathy.
- Maintain team presence: polished, consistent, and elevated at every touchpoint.
You and Your Qualifications
- Experienced: 3–5 years of management in hospitality, wellness, or food and beverage.
- Skilled: confident with scheduling, multiple digital platforms, evolving technology, customer service, and writing operational procedures.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Comfortable with operating and overseeing wellness modality equipment and ensuring safe, seamless guest experiences.
- Comfortable with technology apps and able to navigate conversations with IT support and coordinator.
- A leader: strong communicator, motivator, and role model.
- Accountable: comfortable reinforcing standards, ensuring compliance, and driving consistency.
- Aligned: passionate about health, wellness,…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).