Community Mgr Exempt

Job Details

Job Location:

PARK PLACE - LOS ANGELES, CA 90042 | Position Type:
Full Time | Salary Range: $70,304.00 - $72,100.00

Reports to:

Regional Portfolio Manager

• Provide leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Oversee the day‑to‑day financial, sales, marketing, maintenance and operations of the Community.
• Promote regular communication and transparency within the Community through daily huddles, regular team and one‑on‑one meetings.
• Manage Move‑In and Move‑Out experience provided by the Community and the overall resident engagement.
• Promote and uphold company values, employee promise, policies, and initiatives.
• Efficiently handle resident requests and concerns.
• Focus on identifying the challenges early and use these as an opportunity to develop the team and take corrective measures as necessary.
• Empower employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent challenges in the future.
• Select, hire, train, coach and provide feedback to the team to deliver Service Excellence.
• Own the employee experience, drive employee satisfaction and elevate team behaviors.
• Establish a learning culture and maintain a strong connection of the community team to GHP.
• Provide reinforcing and developmental feedback to direct reports on a regular and timely manner.
• Perform comprehensive annual reviews of all direct reports, and ensure all staff reporting into your region are receiving adequate reviews. Create personal goals for individuals.

• Monitor and drive rental activity including traffic, move‑ins, move‑outs, closing ratios and notices to ensure financial performance requirements for assigned Community are being met.
• Demonstrate understanding and knowledge of the competitive property markets and ensure Leasing Team is up to date on opportunities and areas of focus.
• Regularly conduct market analysis and develop leasing and pricing strategy accordingly.
• Manage all Marketing activities within budgetary guidelines to maintain and exceed occupancy requirements.
• Manage all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations.
• Develop and oversee an on‑going resident retention program, including resident events.
• Create an outreach and networking strategy to generate leads within the local market.

• Maintain fiscal oversight and responsibility for YOY revenue growth, income maximization and expense control for the Community.
• Manage rent collection, through delinquency management and taking preventative steps to reduce evictions and write‑offs.
• Ensure that resident notices are delivered within established guidelines and are in compliance with related Fair Housing law.
• Proactively monitor Community performance and create action plans to address opportunities and demonstrate positive trends.
• Participate in the development of budget reporting and projected annual variances from budget.
• Participate in the preparation of annual operating and capital expense budgets for approval.
• Oversee completion of payables/receivables and other accounting activities, including accounting month‑end.
• Collaborate with Corporate Collections team on collection efforts.
• Review and approve vendor invoices ensuring these are inspected for vendor delivered services, confirmation of negotiated price and budget compliance.
• Work closely with the Accounting team on month‑end activities to ensure financials are accurate and accounting activities have been completed by the Community.

• Conduct daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards.
• Conduct weekly/monthly property walks with Regional Managers and Regional Maintenance Managers to ensure Community compliance with the GHP standards.
• Regularly audit property onsite files to ensure proper resident qualification and screening…