Director of Operations

Director of Operations – El Segundo, CA

Provide strategic and day-to-day leadership across property operations, including leasing, resident relations, maintenance, and collections.

Preparation of annual operating plans and budgets.

Set revenue targets and ensure execution against portfolio objectives.

Identify opportunities for operational improvement and expense reduction.

Lead and oversee value-add initiatives, including interior renovations and common area upgrades.

Oversee all aspects of staff leadership including recruitment, onboarding, training, development, performance management, and retention.

Monitor compliance with Operations and Accounting policies and procedures.

Collaborate cross-functionally with Finance, HR, Marketing, Legal, Technology, and other departments.

Strategic operational leadership with strong business acumen

Exceptional customer service and resident-focused mindset

Advanced analytical and problem-solving abilities

Comp: $150-175K + bonus

Required

• Bachelor's degree preferred OR equivalent experience (10+ years in property management).
• 8+ years of progressive leadership experience in multifamily operations or portfolio management.
• 5+ years in a people management role leading multi-site teams.
• Demonstrated track record of P&L ownership and financial accountability.
• Strong communication, organizational, and decision-making skills.
• High level of computer literacy and comfort leveraging technology in operations.

Preferred

• Yardi Systems (Voyager 8, Yardi Forecast, CRM IQ, Rent Cafe, etc.)
• Learning Management System software (Aspire, Grace Hill, etc.)
• Payables Systems – Avid / Yardi Smart AP
• AI Systems – EliseAI, ChatGPT, Anthropic
• Reputation Management Systems
  - Soci
• Lease Administration CRMs
  - Bluemoon
• Microsoft Suite (Outlook, Excel, Powerpoint)

Equal Opportunity Employer