Manager, Global Operations (Tech Client

Company Description

Spark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world’s most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA.

Spark Foundry’s start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media’s powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we “Bring HEAT to Brands.” No other agency possesses the expertise that we do to address today’s most pressing challenges to drive business transformation through media.

The Global Operations Manager is responsible for leading operational excellence and partnering closely with global clients, internal cross-functional teams, and local market teams worldwide. This role oversees global financial operations, budget governance, billing, reconciliations, reporting, systems, and process optimization while ensuring operational consistency across multiple markets.

The ideal candidate has extensive experience supporting large global technology clients, navigating complex financial environments, and leading cross-functional teams. They are highly analytical, thrive in fast-paced global organizations, and possess exceptional financial and operational expertise. This role requires strong leadership, strategic thinking, and the ability to influence stakeholders across multiple regions while driving operational efficiency and financial accuracy.

• Manage end-to-end financial operations for a global account, including global client billing, budget management, forecasting, reconciliations, vendor payments, accounts receivable (AR), and cash flow reporting.
• Ensure financial accuracy, compliance, and timely execution of all client and agency financial deliverables while identifying opportunities to improve operational efficiency.

• Serve as the operational lead for financial systems and reporting tools, including Lumina/Guideline, MBox/Prisma, , SharePoint, One Team OS, and Microsoft Excel
• Develop and maintain executive dashboards, reporting, and automated workflows using advanced Excel functions, including complex formulas, Pivot Tables, Power Query, and macros.

• Design, implement, and continuously improve scalable global operational processes and governance.
• Develop ways to incorporate AI into current processes and reporting to enhance accuracy, streamline workflows, mitigate risk, and drive operational efficiencies across global market

• Partner with Global Clients, Finance, Reconciliation, Planning, Investment, and local market teams to ensure operational alignment and successful execution of global initiatives.
• Act as the primary operational contact for complex financial matters, audits, reporting requests, and strategic business initiatives.

• Lead, mentor, and develop Operations team members while fostering a collaborative, high-performing environment.
• Establish priorities, manage workloads, and drive accountability to ensure consistent delivery of operational excellence across the global account.

• 4+ years of operations or finance experience supporting large global clients, preferably within the technology sector.
• Demonstrated experience managing complex global financial operations, including budget management, client billing, reconciliations, vendor payments, accounts receivable, and cash flow reporting.
• Advanced Microsoft Excel expertise, including complex formulas, Pivot Tables, Power Query, VBA/macros, and financial modeling.
• Strong working knowledge of Lumina/Guideline, MBox/Prisma, , SharePoint, and other enterprise financial and project management systems.
• Proven leadership experience managing and developing high-performing…