Asst Mgr. Retail Services - El Segundo, CA

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Full-Time General Management El Segundo, CA, US

17 days ago Requisition

Salary Range: $67,000.00 To $84,000.00 Annually

The Assistant Retail Services Manager assists the Retail Service Manager by acting as the “second in command” in attaining maximum productivity & profitability by leading service and sales, audit integrity process, and coaching the staff on a day-to-day basis in their assigned Member Service Center.

This position will be responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding high performing employees.

The following positions typically report to the Assistant Retail Service Manager:

• Personal Financial Associate (teller) & Advocate II, III, IV.

• Knowledge of sales, business development, branch administration, and products and services.
• Knowledge of financial industry rules and regulations.
• Proven sales and service capabilities.
• Strong written and verbal communication skills.
• Strong presentation skills.
• Strong customer services and problem-solving skills.
• Ability to provide effective leadership and guidance to staff.
• Ability to coach and develop employees.
• Ability to integrate and communicate information on a one-on-one basis as well as in group situations and in writing.
• Ability to make sound, independent decisions within established policy and procedural guidelines.

Potential candidates for this position must meet the following requirements:

• Bachelor’s degree from an accredited college or university in relevant field preferred.
• Bachelor’s degree and/or a combination of education and experience or
• Minimum of 3 years of branch management experience in a financial institution including management of sales and service.
• Notary certification is a requirement.

• Responsible for maximizing productivity in assigned Member Service by sales/services by coaching, training, and developing employees.
• Responsible “prior day” issues, complying with new account and loan audit requirement, all aspects of operations, risk, and compliance and managing the scheduling of the staff.
• Ensures that MSC is in and maintains compliance with all Credit Union policies and procedures and minimizes Credit Union exposure to losses through appropriate risk assessment and management.
• Conducts, complies, and monitors audit guidelines to ensure operational integrity of the MSC.
• Ensures proper coverage of the MSC by adequately staffing the branch, setting appropriately schedules for staff, and monitoring paid time off schedules.
• Coaches and develops employees on member service and product knowledge to uncover member needs and create quality referrals
• Effectively assists in cross selling the Credit Union products and services to new and existing members by sharing Best Practices and sales tools with staff members to ensure high quality service and sales results.
• Monitors and tracks daily sales production against MSC goal.
• Performs a variety of activities on behalf of the MSC staff such as approving timecards, providing overrides for the teller lines, assigning keys and combinations, etc.
• Assists members with new and/or existing share accounts and loans.
• Assists members with notaries, medallions, and signature guarantees.
• Performs a variety of activities on behalf…