Center Manager

Title:

Center Manager I

Reports to:

Center Manager II or Regional Operations Director

Location:

Santa Monica

Exer’s mission is “creating convenient access to ER doctors in an affordable and caring environment.” Exer can take care of about 80% of the procedures being handled in the ER today at a fraction of the price and in a much more comfortable setting with shorter wait times. In other words, we can address most of the issues that the ER sees today at a fraction of the price with more convenience for the patient.

Our first core value is “Patient Centered” care and this is what Exer is all about.

We are looking for Center Managers that share this passion. Our care starts with a smile and flows through to the exceptional care that we offer. If being a part of transforming healthcare gets you fired up, then please apply to become a part of the team.

The Center Manager I, will assist in the supervision and execution of all daily activities of a center to ensure optimal level of operations and customer satisfaction according to Exer policies, practices and procedures.

Leadership and Management

• Oversees and Manages assigned clinic (may assist managing another clinic on a temporary basis)
• Responsible for interviewing, hiring, training and mentoring teammates as appropriate
• Responsible for monthly schedule for clinic
• Approves daily punches in payroll system, identifying attendance performance issues such as unauthorized overtime, meal break violations
• Handles any call-outs and make sure clinic is appropriately staffed at all times, working with other managers to assist as needed

• Develops agenda and conducts general staff meetings and daily huddles to communicate goals, align staff and enforce compliance and all company policies/standards
• Motivates and leads team to achieve goals in a team-oriented and positive environment
• Collaborates with regional and corporate team to operate centers effectively and efficiently
• Effectively manages budget
• Follows and upholds Employee Handbook and all other guidelines including but not limited to:
  Customer Service Guidelines, Dress Code Guidelines, Core Values, HIPAA and all other business/compliance standards

• Provides exceptional and proactive customer service through active interactions and leading by example
• Resolve any customer service issues in a positive and timely manner and per company policies
• Welcomes all patients according to our customer service standards; making sure all touchpoints (in person, via email or via phone) are handled appropriately
• Assures patients receive excellent customer service; interacts with patients to make sure they feel informed, understood and that their needs have been met or concerns addressed in as timely a manner as possible (in person, by phone and/or by email)
• Manages appointment or virtual queue system to assist with best flow of patients to avoid lengthy wait times while delivering strong daily census, identifying opportunities to maximize capacity

• Manages the day-to-day operation of the center including but not limited to filling in for employee breaks/tasks where needed and maintaining all checklist items with a keen focus on safety and cleanliness (May only assist with MA or MA/XRT functions if they clinically trained and have all applicable training/licenses/certifications)
• Responsible for maintaining accurate EMR records for patients
• Directly responsible for the appropriate and timely billing of all services
• Manages cash deposit procedures
• Manages supply orders and services per inventory/business needs; effectively working with vendors to deliver as per agreement
• Maintain clinic in clean, working condition and identifies any facilities…