Customer Operations Coordinator

The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers.

DSG provides analysis‑based decision support to senior leaders on space architectures, policy and strategy, technology development, warfighter capability enablers, systems integration, defense industrial base, and threat reduction to help shape existing and future space missions across the national security space (NSS) enterprise. DSG supports major customers including the U.S. Space Force, U.S. Space Command, Air Force Materiel Command, and senior leadership at the Pentagon, while also providing a broad range of technical support across the national space enterprise.

We are seeking a highly motivated, self‑starter Project Management Specialist with a customer‑service focus to join our team. This role is essential to ensuring smooth business operations for both the Aerospace Space Architecture and Integration (SAID) and Enterprise Ground Division (EGD) for projects related to customer operations.

• Oversee process for Aerospace Corporate facility use and collocation agreements with government customers
• Collaborate with various U.S. Space Force/SSC customer program office points of contact, Aerospace Contracts, Facilities and Real Estate organizations, and Aerospace program office points of contact to manage facility use and maintain collocation agreements
• Maintain databases and work with customer organizations to update capacity reports, collocation agreements and facility maps/office seat assignments for multiple organizations on a semi‑annual cycle
• Coordinate badging for collocated personnel to include customers and their support contractors
• Assist in ensuring contract compliance while balancing collocation across the customer base
• Create, analyze and evaluate metrics to track process progress
• Assist in processing facility work order requests for Aerospace and customer requested changes within the facility
• Assist in planning customer‑hosted meetings and events in collaboration with facilities, security, and corporate communications
• Arrange periodic Aerospace on‑site facility tours for customer organizations
• Improve and ensure effective processes/systems that provide superior organization, efficiency and industry‑lead technical best practices to include digital integration
• Provide guidance and training to customers and Aerospace program points of contact in understanding, interpreting, and using corporate processes, procedures and systems
• Proactively identify and remediate risks, resolve questions or problems within established policies and procedures, and identify issues for escalation within the organization

• High school diploma or equivalent
• Five or more years of project management/coordination experience, familiarity with configuration and data management
• Customer service‑oriented mindset and problem‑solving ability
• Excellent project coordination and organizational skills with demonstrated ability to manage multiple tasks, deadlines, and stakeholders simultaneously
• Proficiency with collaboration platforms such as SharePoint, Microsoft Office Suite (Word, Excel, PowerPoint), and project management tools (Jira, etc.)
• Effective interpersonal skills to coordinate efforts with internal and external organizations
• Excellent communication skills, with the ability to communicate optimally and independently tackle sophisticated problems in a team setting in a timely manner
• Ability to handle sensitive and personnel‑related information appropriately and support sensitive management functions
• Ability to work independently and/or cooperatively with a team to proactively deliver innovative solutions and resolve issues with minimal direction
• Position requires the ability to obtain and maintain a Secret security clearance; U.S.…