Associate Community Manager

The Community Manager oversees Murad’s day-to-day community engagement across Tik Tok, Instagram, You Tube, Reddit, and emerging platforms. This role serves as the brand voice in conversation, driving loyalty, education, and two‑way communication with consumers. The ideal candidate is highly responsive, culturally fluent, and able to turn insights from consumer interactions into actionable learnings for the broader team.

Key Responsibilities

• Manage all daily brand interactions across comments, DMs, duets, stitches, and replies
• Maintain a consistent brand voice while responding quickly and thoughtfully
• Develop proactive community engagement strategies to drive loyalty and advocacy
• Surface consumer insights, sentiment trends, and recurring questions for cross‑functional teams
• Support social listening and flag potential issues or opportunities early
• Partner with Social and Influencer Relations to amplify creator and UGC content
• Identify and engage with superfans, communities, and high‑value conversation moments
• Track community health metrics, including sentiment, engagement velocity, and retention

Job Requirements

• 3–5 years of community management or social media experience
• Strong written communication skills and the ability to adapt tone of voice
• Highly organized, responsive, and culturally aware
• Understanding of trends, memes, creator culture, and emerging community platforms
• Passion for skincare, consumer engagement, and brand storytelling

WHAT WE OFFER:

• Unlimited Paid Time Off
• FSA/HSA
• Employee Assistance Program (EAP)
• Professional Development Resources
• 401(k) Employer Match Program
• Annual Bonus

The expected base salary for this position is $80,000 to $90,000. The exact base salary is determined by various factors, including experience, skills, education, geographic location, and budget. In addition to base salary, Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education‑related programs, paid holidays, discretionary vacation time, and more.

As set forth in Murad’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.