Quality Program Manager

Pay Rate

$70,304 per year

Telecommute Status

Onsite

Announcement

PRIDE Industries is a fast-paced company with a mission:
To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Ability One

N/A

Job Description

PRIDE Industries

Job Description

Job:
Quality Program Manager

Job Code: N02 - PR-Quality Program Mgr

HR Title Group:
Quality

Salary Grade: E13

FLSA Status:
Exempt

Approval Date:
August 2017

SUPERVISES:
There may be direct reports with this position.

POSITION SUMMARY:

Under minimal supervision, the Quality Program Manager (QPM) oversees, manages and reports on all site related Quality Management Systems (QMS) programs, policies, processes, initiatives and operations for the assigned contract. This job class requires comprehensive knowledge of Quality Assurance/Quality Control (QA/QC) functions, continuous improvement, related contract industry standards as well as the ability to organize and budget time and resources while managing multiple projects and priorities.

TYPICAL DUTIES:1.
* Coordinate, plan, organize, execute and report on all QA/QC activities for assigned sites' contractual obligations; serving as the functional expert on all QMS standards, policies and procedures.
2.
* Consult with management and customers to effectively implement and monitor the sites QMS program.
3.
* Compile, author and report on QA/QC statistical data for customer, local and corporate management reviews.
4.
* Analyze, audit and recommend revisions to site core business policies, processes and procedures.
5.
* Perform Document Control functions for site QMS documents by authoring, revising and distributing updates.
6.
* Coordinate and manage all aspects of the nonconformance, corrective and preventive action programs.
7.
* Respond to, investigate, document, track and follow-up on operational customer complaints.
8.
* Author and revise site specific Quality Control Plan, processes and procedures per contract terms and modifications.
9.
* Participate in various site, customer and regulatory contract meetings and quality related audits and investigations.
10.
* Evaluate and determine the course of action for inspection activities that identify nonconformance's.11.
* Coordinate with management and facilitate meetings to resolve contract quality, production and efficiency issues.
12.
* Coordinate and conduct QMS training for site employees and customers to ensure compliance and understanding.
13.
* Coordinate Customer Surveys IAW the QMS and site customer survey procedures;14. Perform joint government/PRIDE management quality inspections for contract requirement verification.
15. Support the site safety program by working with site personnel and auditing safety activities.
16. Perform other duties and special projects as assigned.

* Denotes Essential Job Function

MINIMUM QUALIFICATION:

• Three or more years of experience in quality;
• General knowledge of assigned line of business/industry skill sets, i.e. carpentry, electrical, plumbing, HVAC, construction, custodial, grounds, and hospital housekeeping;
• General knowledge of QA/QC processes and/or formal certifications in ISO, Six Sigma, Lean, TQM or other preferred;
• Experience with various QA/QC and/or trade tools, equipment, concepts, codes and industry standards preferred;
• Ability to effectively supervise and develop assigned team to meet strategic goals;
• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers, employees, public, and/or PRIDE's board of directors;
• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;
• Human relations skills to build effective relationships with team, customers and public;
• Exceptional customer service skills;
• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;
• Mathematical skills to include the ability to apply concepts such as…