Quality Assurance Coordinator

Quality Assurance Coordinator

The Quality Assurance Coordinator is responsible for supporting customer quality assurance programs through documentation management, regulatory compliance, supplier coordination, and quality systems administration. This role serves as a key liaison between customers, suppliers, and internal teams to ensure product documentation is accurate, compliant, and completed on time. The ideal candidate is highly organized, detail-oriented, and enjoys managing multiple projects in a fast-paced food manufacturing environment.

Customer QA Platform Management (50%)

• Maintain and update customer web-based quality assurance platforms by uploading product specifications, technical documentation, certifications, and regulatory records.
• Ensure customer portals remain current, accurate, and compliant with customer requirements and internal quality standards.
• Coordinate with domestic and international suppliers to obtain required documentation and certifications.
• Communicate project timelines, documentation requirements, and deadlines to suppliers and internal stakeholders.
• Monitor outstanding documentation requests and proactively follow up to ensure timely completion.
• Escalate delays or documentation issues to Quality Assurance leadership as needed.

Documentation & Administrative Support (20%)

• Review and organize supplier technical documentation for completeness and accuracy.
• Assist with maintaining product specifications and supporting documentation for new and existing products.
• Coordinate updates to technical documentation to align with FDA regulations, customer requirements, and company quality standards.
• Support documentation related to HACCP, FSMA, MSC, ASC, BAP, and other applicable food safety programs.
• Maintain organized electronic records and quality documentation.

SAP & Quality Systems Support (10%)

• Perform QA-related SAP transactions including batch reviews, quality holds, and product release activities.
• Verify product traceability information and maintain accurate system records.
• Support quality data entry and system updates to ensure inventory and quality information remains accurate.

Test Kitchen & Product Sample Support (5%)

• Assist with receiving, organizing, and evaluating product samples.
• Conduct basic product inspections for seafood and value-added products.
• Maintain cleanliness, organization, and inventory of the test kitchen and sample storage areas.

Continuous Improvement & Special Projects (10%)

• Participate in quality improvement initiatives to enhance documentation processes and operational efficiency.
• Assist with special projects, audits, and quality-related assignments as needed.

Team Support (5%)

• Provide administrative and documentation support to the Quality Assurance team during vacations, absences, or peak workloads.
• Cross-train on departmental processes to ensure continuity of quality documentation and project workflows.