Toy Store Associate Lead

• Compensation: USD 18 - USD 21.15 per hour

The Opportunity:

The Toy Store Associate Lead supports store leadership by ensuring smooth daily operations, exceptional guest experiences, and a positive team culture. Acting as a bridge between associates and management, this role provides direction, coaching, and operational support while modeling excellence in hospitality and efficiency.

Must be able to work a minimum 3 days per week including Saturday. Full time hours are available.

What Your Impact Will Be:

Operational Excellence

• Partner with store management on schedules, staffing, and workload distribution.
• Serve as a trusted keyholder; assist with opening, closing, and cash handling procedures.
• Maintain store security, compliance, and merchandising standards.
• Review sales reports and ensure store readiness daily.
• Adapt to shifting priorities and business needs.
• Support inventory management processes, including receiving shipments, stock replenishment, cycle counts, and maintaining accurate inventory records.

Leadership & Team Support

• Train, mentor, and onboard new associates to foster teamwork and growth.
• Provide feedback, coaching, and communicate updates through daily huddles.
• Coordinate breaks and schedules to maintain operational flow.

Guest Experience & Sales

• Execute visual merchandising standards and promotional displays in accordance with brand guidelines.
• Conduct routine sales floor walks to identify merchandising opportunities, replenish product, and ensure store appearance standards are consistently maintained.
• Deliver exceptional guest service with expertise in cashiering and engagement.
• Resolve guest concerns with empathy and professionalism.
• Promote a fun, welcoming environment aligned with Mattel’s mission of inspiring play.

What We’re Looking For:

• 1–2 years of retail, hospitality, or customer service experience; leadership or keyholder experience preferred.
• Strong communication, problem‑solving, and team motivation skills.
• Dependable, adaptable, and committed to operational excellence.
• Experience with inventory management, stockroom operations, or visual merchandising preferred.
• Ability to lift up to 40 pounds and safely move merchandise throughout the store and stockroom.
• Flexible availability including weekends, holidays, and varied shifts.

* The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.