Full Time Store Manager - Hourly

Store Manager – The Point, El Segundo

Reports to:

Sr. Retail Operations Manager, Sr. Store Manager – Interim (mat leave cover)

Department:
Retail

Oversees:
Key Holders and Sales Associates

Interactions:
Retail team, Retail Operations Manager, Director of Retail & Planning, Human Resources

Main Purpose and Major Challenges of the Role

Deliver consistent and positive customer experience that results in top-line sales growth and profitability. Identify business needs and partner with Sr. Retail Operations Manager to develop strategic plans to meet those needs and increase sales. The role of Store Manager requires detailed focus on controllable variables to drive store KPIs and motivate staff daily. This position is responsible for the day-to-day operations of their store location with concentration in sales goals & KPIs, customer service, visual merchandising and team building.

Accountability:

Sales & Team Leadership

Building and managing a high-performing sales team, fostering a culture of collaboration and accountability

Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues in a timely manner

Understand company set KPI's:
You should clearly understand the company's set KPI's and be able to identify strategies when performance standards are not met.

Review reports on sales performance and market trends

Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives

Developing and maintaining relationships with prospect/established customers and partners

Develop and implement recruitment strategies:
You will be responsible for creating and executing recruitment strategies that will attract top talent to the company

Create sales strategies to achieve targets/goals.

Embraces the opportunity to attend and/or initiate events outside the four walls of our stores to showcase the brand and either operate a short-lived pop-up shop or host an event like a beach cleanup

Always communicates clearly and effectively with retail business partners, sharing the state of the business, updates on their team, ideas for consideration, opportunities, and successes.

Mentoring and coaching sales representatives to improve their performance and help them achieve their goals

Collaborating with other departments, such as marketing and operations, to ensure company-wide alignment and success

Operations

Supervise inventory management:
You will be responsible for maintaining accurate inventory levels by overseeing all aspects of inventory control, such as regular cycle counting, monitoring stock movements and executing inventory audits.

Develop operational strategies:
You will use your expert knowledge in operations to help develop efficient processes and procedures that increase productivity, minimize waste and reduce costs

Ensure safety and compliance:
You will maintain a safe working environment, ensuring compliance with all safety regulations and procedures

Partner with Sr Retail Operations Manager to streamline standard operating procedures to allow more time to focus on customer service and sales

Balance store needs with company needs such as Ship From Store orders, events, inventory consolidations etc

Build team schedules that support the needs of the business and align with payroll budgets

Maintain cleanliness standards on the sales floor and in back of house, keeping things well organized, presentable and free of clutter, dust & grime

Be cognizant of operational budgets when ordering supplies and other store needs

Follow all visual merchandising standards and strategies set in place by larger retail team

Product Knowledge

Train and communicate current collection knowledge:
This will allow you to build trust, enhance customer experience, and increase sales. Your team needs to be fully educated on product knowledge, seasonal strategy all with a focus on sustainability.

Implement training programs for employees, identifying with a focus on different product launches and brand initiatives

Take time to assess business by division and category to better understand your store's strengths and opportunities and develop priority focuses for your team…