Order Management Coordinator – Food Channel

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions expected of the role. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the company’s mission, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Liquid I.V.

Liquid I.V. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Food Coordinator at LIV is the heartbeat of our premium customer experience. In this high‑visibility role, you’ll deliver white‑glove service to LIV’s most important customers—the partners who power our success. You’ll be their trusted point of contact, ensuring every order, interaction, and escalation flows smoothly across sales, supply chain, and the customer. You’ll also play a key role in leveling up the entire order management team by sharing insights, best practices, and customer learnings that help us grow stronger together.

• Contributes to achieving key performance indicators, including daily sales, on‑time performance, open orders, and department efficiency.
• Ensures the attainment of customer delivery service targets by working with the logistics, distribution, and supply planning teams; proactively identifies and escalates potential customer issues.
• Responsible for knowing all aspects and procedures for key accounts, ensuring best‑in‑class service and communication.
• Partners with AR, Sales, and Distribution and Logistics teams to help clear deductions and use that data to create processes and procedures to minimize future deductions.
• Works with Order Management Manager to develop solutions and procedures for common customer problems.

• Bachelor’s Degree (preferably in business, economics, or another business‑related field)
• Order Management experience with managing retail customers such as Ralphs, Win Co, HEB, etc.
• Minimum 2‑4 years’ experience in a CPG or beverage company
• Ability to take a set of data and turn it into insights and actions
• Able to adapt and think critically under pressure in a constantly changing and sometimes ambiguous environment
• Strong organizational skills and attention to detail; dependable and accurate
• Highly proficient in Microsoft Office (Excel, Word, and PowerPoint) and/or other data analysis/presentation toolsets
• Quick learner – not afraid of testing new programs, ways of working, or strategy; constant seeker of untapped knowledge
• Demonstrated ability to interact with vendors and colleagues in a thoughtful and attentive manner
• Candidates must be authorized to work in the United States without sponsorship.

• 100% company‑paid medical, dental and vision insurance for employees (PPO, HMO and Kaiser options)
• A 401(k) plan with company match, short‑ and long‑term disability coverage
• Generous PTO and sick policy that includes 13+ paid annual holidays
• An Employee Assistance Program, including membership for guided meditation for all employees
• Monthly tech and wellness reimbursement
• An infinite supply of Liquid I.V. for endless hydration
• Hybrid office environment with flexibility for industry events

The compensation band for this position is $77,400 - $96,700 annually. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.