Engagement Advisor

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and

Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
Glassdoor Page

Sound interesting?

Read on for more details!

The Engagement Advisor serves as an initial point of contact for leads, referrals, and prospective clients, helping individuals understand available Community Supports services and determine potential eligibility. This role engages prospective clients by phone, email, and messaging while building trust and guiding them through the intake and engagement process.

The Engagement Advisor works closely with internal teams, health plans, and strategic partners to support a seamless client experience and contribute to engagement and conversion goals.

• Engage leads and prospective clients by phone, email, and messaging to understand their needs and educate them on available services.
• Gather client and caregiver information, conduct care assessments, and support eligibility determination and health plan submissions.
• Guide prospective clients through the engagement process, answering questions, addressing concerns, and supporting conversion.
• Maintain accurate and timely lead, client, and activity information in Salesforce.
• Coordinate with internal teams, health plans, and strategic partners while tracking performance against established engagement and sales goals.

This is a hybrid position, coming into the El Segundo office 1x per quarter.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• BA/BS degree in Communications or a related field preferred.
• 1–2 years of sales or customer service experience preferred.
• Experience engaging customers or prospective clients by phone, email, or other communication channels.
• Experience working toward established performance or sales goals.
• Knowledge of Salesforce or Salesforce Voice is a plus.

• Strong phone, written, and verbal communication skills.
• Relationship building and customer engagement.
• Sales, objection handling, and goal orientation.
• Organization, attention to detail, and follow-through.
• Proficiency with Microsoft Office and ability to work effectively in a fast-paced environment.

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will…