Field Technical Service Technician Electronic Security Low Voltage

Field Technical Service Technician– Electronic Security & Low Voltage

Compensation: USD 80,000 - USD 105,000 yearly

Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.

As a Field Services Technician, you’ll play a key role in supporting customers through a blend of hands‑on technical work and client interaction. This position combines field service, troubleshooting, project support, and ongoing maintenance responsibilities.

Greater Los Angeles area (or surrounding).

Hybrid field/office role – approximately 3 days in the field and 2 days in office.

• Deliver timely and professional support through service requests and ticket management.
• Troubleshoot and resolve technical issues remotely and onsite, including hardware‑related concerns.

• Provide onsite support for customer environments including servers, workstations, networking equipment, and integrated systems.
• Utilize ticketing platforms to document, track, and close service requests.
• Maintain accurate documentation and ensure service expectations are met.

• Perform preventative maintenance and recurring service activities.
• Routine system checks and equipment maintenance.
• Execute break‑fix support including camera replacements, access control components (readers, locks, intercoms, gates), low‑voltage and structured cabling troubleshooting.
• Follow established operational procedures and service workflows.

• Assist with project execution onsite and remotely.
• Equipment staging and preparation.
• Basic system setup, labeling, and organization.
• Review project documentation and scope requirements.
• Interpret construction drawings and installation plans.
• Coordinate with subcontractors, contractors, and vendors to support successful delivery.
• Serve as a point of contact for installation coordination and field communication.
• Conduct routine site visits and identify scope changes as needed.
• Support projects across commercial and premium residential environments.

• Provide consistent communication and updates to customers.
• Escalate and resolve complex issues while minimizing operational risk.
• Contribute to root cause analysis and process improvements.
• Submit required reporting and administrative documentation.

• Participate in on‑call rotation as required.
• Collaborate across technical and operational teams.
• Identify opportunities for process improvement and operational efficiency.
• Support additional initiatives as business needs evolve.

• Stay current with emerging technologies, certifications, and industry best practices.

• 5+ years of experience in security systems, low voltage, field service, or related environments.
• 2+ years of client‑facing experience supporting technical projects or managed services.
• Strong ability to adapt to evolving technologies.
• Flexibility for occasional after‑hours or weekend support.
• Valid driver’s license and reliable transportation.

• Strong communication and interpersonal skills.
• Customer‑first mindset.
• Analytical problem‑solving ability.
• Attention to detail and follow‑through.
• Professionalism and discretion with customer information.
• Ownership mentality and collaborative approach.

• IP video surveillance and video management platforms.
• Access control systems implementation and support.
• Experience with ticketing, monitoring, or service management tools.

• Experience with security integration, low voltage, AV, managed services, or related technical service industries.

• Relevant industry certifications in video, access control, networking, or related technologies.

• Ability to lift up to 50 lbs occasionally.
• Comfortable working onsite, driving between locations, and using computers for extended periods.
• Ability to work on ladders and active construction environments.
• Manual dexterity and visual ability to install and troubleshoot technical systems.

• Competitive compensation package.
• Performance‑based incentives.
• Medical, dental, and vision offerings.
• Retirement program.
• Vehicle or mileage reimbursement options.
• Ongoing training and growth opportunities.
• Collaborative team environment.