CalAim Case Manager

Upward Bound House (UBH) ends intergenerational family homelessness through crisis housing, permanent housing, and prevention services. For 30+ years we’ve led with compassion, equity, and collaboration in a fast-paced, mission-driven, growth-minded environment.

Join UBH’s new CalAIM program supporting families enrolled with managed care plans. You’ll deliver community supports (e.g., housing deposits, navigation, tenancy sustainment, day habilitation/skills-building) and partner with landlords to secure and stabilize permanent housing for homeless families.

• Complete comprehensive 5x5 assessments and create Family Service Plans.
• Provide field-based services, including travel to multiple service locations.
• Provide trauma-informed case management: referrals, coaching, goal tracking, and wellness checks.
• Lead the housing process end-to-end: search, applications, landlord communication/negotiation, lease-up, and advocacy.
• Document services in HMIS, EHR, and internal systems; maintain accurate case files.
• Conduct habitability/health & safety checks on units.
• Mediate landlord/tenant issues (late rent, repairs, neighbor concerns) with the housing stabilization team.
• Collaborate with partner agencies; attend case reviews, community meetings, and required CalAIM trainings.

• Bachelor’s degree and 2+ years in human services (or equivalent relevant experience).
• Experience with people experiencing homelessness; families preferred.
• Working knowledge of fair housing laws and landlord/tenant practices.
• Excellent communication, problem solving, and boundary-setting; calm under pressure.
• Commitment to trauma-informed, culturally responsive care.
• Team player who can also work independently in a fast-changing environment.
• Proficient with Microsoft Office and data systems (HMIS/EHR).
• Valid CA driver’s license and auto insurance; ability to work occasional evenings.

Employment eligibility verification, reliable transportation, a current TB test, and a successful background check.

• Bilingual skills; prior CalAIM, managed care, or housing navigation experience.

• Employment eligibility verification and background check.
• Current TB test.
• Proof of auto insurance.

We value safety, confidentiality, respect, teamwork, initiative, and timely communication. We organize and prioritize to meet deadlines and represent UBH with professionalism at all times.