Community Health Worker; CHW​/Care Navigator

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission.

UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit‑based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

The Community Health Worker (CHW) / Care Navigator plays a critical role in supporting individuals and families experiencing housing instability and other complex social needs. The CHW serves as a trusted bridge between clients, healthcare providers, and community resources, helping individuals access care, navigate systems, and improve overall health and housing stability.

Working as part of an interdisciplinary care team, the CHW conducts outreach, supports engagement in healthcare and social services, and assists clients in addressing barriers related to social determinants of health such as housing, transportation, food security, and access to medical care.

This position is particularly focused on supporting participants enrolled in community support programs under CalAIM.

The ideal candidate is compassionate, culturally responsive, and experienced working with low‑income populations and families experiencing homelessness or housing instability.

• Conduct community outreach and engagement activities to connect eligible individuals and families to health, housing, and supportive services.
• Build trusting relationships with clients through consistent communication, field visits, and follow‑up.
• Support member engagement and retention by maintaining regular contact and encouraging participation in healthcare and supportive service programs.

• Conduct screenings related to social determinants of health (SDOH) including housing stability, food security, transportation access, financial hardship, and healthcare access.
• Connect clients to community resources, public benefits, and supportive services that address identified needs.

• Support families experiencing homelessness or housing instability by connecting them to housing resources, supportive services, and community programs.
• Collaborate with housing providers, shelters, and community agencies to promote housing stabilization.

• Document all client interactions, outreach attempts, services, and referrals in the organization’s data system in accordance with program and payer requirements.
• Ensure documentation is accurate, timely, and compliant with program standards and reporting requirements.
• Maintain strict confidentiality and adhere to all HIPAA privacy regulations.

• Develop and maintain relationships with community organizations, healthcare providers, and local service agencies.
• Participate in community meetings, trainings, and outreach events to strengthen referral networks and promote program awareness.

• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field OR equivalent combination of education and experience.
• Demonstrated experience coordinating non‑clinical health and behavioral health services.
• Ability to maintain accurate and timely documentation in compliance with DMH, UBH, and contract requirements.
• Valid driver’s license and reliable transportation preferred for community outreach and home visits.
• Ability to work flexible hours when necessary to support client engagement and community events.
• Ability to pass background clearance and meet all DMH/UBH compliance requirements.

• Exper…