Social Intake Coordinator

Build a Career That Changes Lives—Including Your Own.

24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care:
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Sound interesting? Read on for more details!

The Social Intake Coordinator manages Regional Center Social Assessment referrals from intake through completion and submission, serving as the primary point of contact for individuals and families by coordinating outreach, scheduling, assessments, and required documentation in Salesforce. This dedicated role partners with Regional Center and internal teams to ensure assessments are completed in a timely manner and associated fees are accurately processed for billing.

The role does not provide ongoing service coordination or manage a service caseload.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

• Manage Social Assessment referrals from intake through completion and submission, conducting timely outreach and follow-up to complete an average of three assessments per day.
• Coordinate and schedule assessment appointments, serving as the primary point of contact for individuals and families throughout the assessment process.
• Conduct structured Social Assessments and gather required social, developmental, behavioral, and environmental information while building rapport, providing excellent customer service, and effectively de-escalating concerns or challenging interactions as needed.
• Complete and maintain accurate assessment documentation and Salesforce records, meeting established quality, accuracy, and turnaround expectations.
• Partner with Regional Center and internal teams to address workflow needs, resolve issues, and ensure completed assessments are appropriately tracked and ready for fee processing.
• Support assessment and workflow needs across assigned territories, adapting to changing priorities and assisting other service areas as needed to support team and organizational goals.

• Minimum 3 years of experience in person-centered practices, developing care plans, or a related service-delivery environment strongly preferred.
• Experience supporting individuals with intellectual and developmental disabilities or working within social recreation or related services preferred.

• Person-centered planning
• Communication
• Case management
• Organization
• Problem-solving
• Time management

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of…