Import Export Operation Manager

About the job Import Export Operation Manager
Import Export Operation Manager - Japanese Bilingual - minimum 7 years of Experience in Freight Forwarding

We are seeking an Operations Specialist / Coordinator to support day-to-day freight forwarding operations during the U.S. launch phase.
This role will work closely with the U.S. Director and collaborate with Japan headquarters and the Thailand team.

Handle day-to-day freight forwarding operations (Ocean / Air / Import / Export)

Coordinate shipments, documentation, and delivery schedules

Communicate with customers, vendors, carriers, and overseas offices

Monitor shipment status and resolve operational issues as they arise

Support operational process setup during the U.S. branch launch phase

Assist with internal coordination and reporting as needed

Experience in freight forwarding or logistics operations (flexible depending on skill set)

Basic to solid knowledge of Ocean and/or Air Import & Export operations

Legal authorization to work in the U.S.

Ability to work on-site in the Los Angeles area

Minimum 7 years of logistics or freight forwarding experience

Experience handling both import and export operations

Japanese language skills or familiarity with Japanese business culture

Experience working with overseas offices or international clients

We are looking for someone who:

Is detail-oriented and reliable in daily operations

Communicates clearly and proactively

Is comfortable asking questions and seeking clarification

Takes responsibility and follows through on tasks

Enjoys working in a collaborative, team-oriented environment

Can adapt to change in a growing, launch-phase organization

• Salary: $75K-$90K hourly (DOE)

Standard business hours:
Monday–Friday, 9:00 AM–6:00 PM

Potential flexibility in work style as the organization grows

Benefits to be discussed (health insurance, PTO, etc.)

To be a Knot that connects people and nations—
bridging Japan and the United States by supporting sustainable business and cross-border collaboration.

Be part of a U.S. business launch from an early stage

Work closely with leadership and gain broad operational exposure

Grow with a global logistics company that values communication and trust