Customer Service Representative

Position Summary and Responsibilities

This position is responsible for coordinating the orders, inventory, and logistics between KVPC Manufacturing and distribution centers.

• Serve as primary liaison between KVPC Manufacturing and distribution centers to ensure accurate order processing.
• Ensure the efficient coordination of all customer orders with KVPC's production and operation management teams.
• Facilitate all communication concerning active purchase orders between our customers and KVPC production and operation management teams.
• Manage product purchase order process, including employee orders.
• Set up and submit all new item requests to BEK General Office for generation of a Ben
  
  E. Keith item number.
• Assist in answering questions concerning product pricing and availability.
• Follow up on claims of shortages, damages, and overages with common carriers and vendors and file that information for future retrieval.
• Facilitate and manage Fed Ex shipments.
• Set up codes and item numbers in the manufacturing ERP software.
• Communicate and work with distribution centers on holiday schedule for product shipments.
• Run and distribute the daily production history report.
• Develop and maintain a high level of product, customer, and supplier knowledge.
• Generate weekly USDA tonnage report.
• Responsible for ordering and maintaining inventory of office supplies.
• Perform other duties as assigned.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Excellent computer skills including Microsoft Excel, Word, PowerPoint, and Outlook.
• Two‑year associate’s degree from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast‑paced environment.
• Strong leadership and communication skills.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.
  
  Specific vision abilities required by this job include close vision and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.

• Medical, Dental, Vision, Life Insurance
• Short and Long Term Disability
• 401K with matching contribution
• Profit‑Sharing Plan (100% company‑paid)
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and holidays
• Employee Credit Union

Ben

E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor.

Minorities/Females/Veterans/Disabled