Scotland Prestige Hospitality Manager

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including:
Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes.

In the UK, Pernod Ricard is made up of 4 businesses:

• Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio
• Pernod Ricard UK
  , which markets, sells and distributes our products in the UK market
• Pernod Ricard Global Travel Retail
  , the global and EMEA home of the group’s duty free, air travel and cruises business.
• The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe.

The scope of Operations stretches from Procurement through conversion (distillation and maturation) and manufacturing (or bottling) to all the downstream Supply Chain activities until the final product is delivered. In addition, Operations play a very active role in Innovation, Talent Development and Operational Risk Management.

The purpose of this role is to lead and elevate prestige hospitality across Strathisla and Linn House, ensuring excellence in guest experience, team performance, and alignment with the global prestige hospitality vision.

You will have three main areas of responsibility:

• Lead the design and continuous improvement of immersive, high-end guest experiences aligned with luxury positioning and storytelling.
• Ensure the consistent application of prestige service principles, aesthetics, and rituals across all guest touchpoints.
• Deliver seamless guest journeys that reflect brand values, combining authenticity, refinement, and emotional connection.
• Translate and implement the global prestige hospitality standards and brand strategies within the Scottish Brand Homes.
• Maintain close collaboration with internal and external stakeholders to ensure reactivity, proactivity, and operational excellence.
• Guarantee the consistent application of quality standards and a culture of service excellence.

• Oversee operations across both sites, ensuring day-to-day excellence and an elevated guest experience.
• Act as a driver of sales effectiveness, optimizing revenue, pricing, and occupancy strategies.
• Manage Brand Homes’ P&L, ensuring financial discipline and alignment with budget and performance objectives.
• Collaborate with internal departments to maximize synergies, particularly around retail, ultra-prestige offerings
• Ensure adherence to financial targets and cost control while safeguarding quality and guest satisfaction.

• Monitor market dynamics, regional trends, and competitor activity to identify new opportunities and strategic priorities for the Scottish prestige Brand Homes.
• Contribute to the visibility & reputation of Strathisla & Linn House internally and externally within luxury tourism ecosystem.
• Represent the Scottish Brand Homes at key events and act as an ambassador of Pernod Ricard’s prestige hospitality

• Report to Head of Prestige Hospitality
• You will manage a team of approx. 15 with 4 direct reports
• BH local teams
• BH global teams and transversal…