Intake Data Entry

Primary Purpose

To provide excellent service confirming appropriate data administration for claim handling.

• Confirm data for appropriate administration purposes.
• Audit data for appropriate administration purposes.
• Make and respond to phone calls as necessary to further aid with data accuracy and claim handling.

• Perform other duties as assigned.
• Perform tasks based on the needs of the company or differing situations.

High school diploma or GED required.

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.
• Must meet minimum typing requirements (35 WPM).
• Strong organizational skills
• Ability to apply logic to interpret information and make sound decisions.
• Ability to multitask in fast paced environment.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations.
• Responsibility and ownership to ensure callers receive the highest possible customer experience.
• Resilience in changing situations.
• A can-do attitude!

When applicable and appropriate, consideration will be given to reasonable accommodations.

Physical:
Computer keyboarding, travel as required.

Auditory/Visual:
Hearing, vision and talking.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 17.00.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Location:

Elgin, IL.

Hours:

9am-5:30pm and 10:30am-7pm.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.