Customer Service Support

Join to apply for the Customer Service Support role at PedalPoint Recycling & PedalPoint Life Cycle Solutions
.

$50,000.00/hr - $77,000.00/hr

This range is provided by PedalPoint Recycling & PedalPoint Life Cycle Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• This is a full-time on-site role for a Customer Admin located in the Elgin / Chicago Area.
• Fully own the day-to-day supply chain operations for key accounts, including KYC onboarding, logistic scheduling, customer Q&A, inbound paperwork, plant workflow management, settlement and billing, in a timely manner
• Support critical decision making such as procurement volume, pricing, warehouse coordination, demand forecast, agreement duration, etc.
• Develop and maintain dashboards, KPIs, and scorecards to monitor forecast accuracy, inventory health, and service levels
• Optimize workflow in internal ERP system, accounting system, as well as with external reporting

• Bachelor’s degree in Supply Chain Management, Business, Finance, Economics, or a related field
• 0–3 years of experience in account service, demand planning, supply chain analytics, or financial planning.
• Proficiency in Excel and experience with planning tools (e.g., Razor, Net Suite, Power BI).
• Strong analytical and quantitative skills; ability to synthesize data from multiple sources; strong attention to detail and analytical skills
• Knowledge and passion about recycling / circular economy / non-ferrous metal and related industries

• Entry level

• Full-time

• Other