Sales Engagement Manager

Sales Compensation Engagement Manager Job Summary

HP is seeking a Sales Compensation Engagement Manager to lead the global, field-facing sales compensation support team. This role is responsible for delivering a consistent, high-quality seller experience across claims triage, dispute resolution, compensation communications, and field education.

The Engagement Manager will oversee regional engagement resources (Americas, EMEA, APJ) and ensure timely, accurate resolution of sales compensation inquiries while partnering closely with SPM Administration, Data & Integration, and Sales Compensation Design teams for escalations and exception governance.

This role plays a critical part in HP’s Sales Compensation Transformation by modernizing engagement processes, improving service levels, reducing recurring disputes, and introducing AI-enabled tools to increase efficiency and insight.

The ideal candidate brings deep SPM subject matter expertise and demonstrates the capability to operate effectively across both engagement and administrative domains as the organization evolves. This leader combines strong people leadership, operational discipline, and a continuous improvement mindset in a complex transformation environment.

• Lead and develop a global Sales Compensation Engagement team supporting 8,000+ sellers
• Own claims triage, resolution SLAs, and seller communications
• Standardize engagement processes across regions while respecting local business requirements
• Establish clear escalation pathways to SPM Administration, Data & Integration, and Sales Compensation Design teams
• Provide structured feedback to Administration and Data teams to reduce preventable claims and improve upstream validation controls
• Monitor dispute trends and partner cross-functionally to drive systemic issue resolution
• Oversee generation, distribution, and tracking of sales compensation communications and acknowledgements
• Support training initiatives for new plan rollouts and mid-cycle updates
• Participate in monthly calculation cycle reviews to understand pay accuracy drivers and systemic adjustment trends
• Contribute to SPM implementation and broader transformation initiatives
• Identify and deploy AI-enabled tools to:
  • Automate case categorization and routing
  • Improve response drafting efficiency
  • Detect dispute patterns and root causes
  • Enhance performance insight reporting

• Bachelor’s degree in Business, Finance, HR, or related field
• 7–10 years of experience in Sales Compensation, Revenue Operations, or Sales Operations
• 5
  -7 years of people leadership experience
• Demonstrated ability to lead cross-functional operational initiatives across engagement and administration functions
• Broad understanding of SPM configuration, calculation cycles, and validation controls
• Experience working with an SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) preferred
• Experience participating in a compensation transformation or SPM implementation preferred

• Strong understanding of compensation plan mechanics and crediting models
• Experience managing high-volume claims environments
• Ability to translate technical compensation issues into business-impact language
• Operational governance mindset with focus on SLA performance and claims reduction
• Strong analytical and trend analysis capability
• Familiarity with workflow automation and AI-enabled productivity tools preferred
• Exceptional written and verbal communication skills
• Ability to lead through change in a transformation environment

• Direct impact on seller trust and compensation experience
• Leads regional engagement resources across global markets
• Reduces claims escalations and recurrence through effective triage and governance
• Drives standardization and modernization of field-facing compensation processes
• Critical contributor to Sales Compensation Transformation and SPM operational excellence

• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills,…