Lead Director, Product

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As a Director of PBM Product Innovation, you will direct a small team that is leading the evolution of our innovative and transparent PBM pricing models. You will be critical to the successful growth of the PBM business as you bring to market vital initiatives focused on meeting the prescription benefit needs of our clients. In this high visibility leadership role, you will work at the intersection of product development, marketing, and sales.

You must have strong project management discipline to ensure comprehensive solution vetting and completion of projects within accelerated timelines. You must possess the skill of creating coherent storylines which convey value to various stakeholders, to earn executive and business partner buy‑in on strategy recommendations and help shape communications that demonstrate the value of our best in‑class solutions. Finally, you must have highly developed relationship‑building and influencing skills to foster effective working relationships across the organization.

• Continuously assessing market trends, competitive landscape, and regulatory dynamics to inform direction, guide teams to solve problems, and to rapidly deliver new solutions to the market.
• Influence decision making by working closely with senior executives and business partners at all levels of the organization to understand business goals, client needs, and operational feasibility.
• Defining and evolving product vision, strategy, and multi‑year roadmaps aligned to enterprise and client needs.
• Monitor product performance and drive continuous improvement through data and feedback.
• Managing multiple concurrent initiatives, prioritizing effectively in a fast‑paced, evolving environment.
• Collaborating cross‑functionally to gain knowledge of high‑level product strategy as well as product details to clearly articulate the value to the market.
• Simplifying complex pricing and financial strategies to develop strategic product positioning.
• Communicating and presenting effectively to educate internal and external stakeholders on current product messaging.
• Supporting go‑to‑market efforts by developing ideal client fit criteria, forecasting, analyzing the market, and applying client feedback.
• Lead, mentor, and develop a team of product leaders while fostering a culture of accountability, innovation and continuous improvement.
• Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer‑centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.

The candidate will have a strong work ethic, be a self‑starter, and be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with business leaders. The candidate will be expected to have the following key attributes:

• 7+ years of progressive experience in product management, strategy, enablement, or innovation within PBM, pharmacy, health plans, or healthcare services.
• 3+ years of people management experience.
• 10+ years of relevant work experience.

• Direct experience with PBM pricing models and strategic positioning.
• Strong business and financial acumen including pricing strategy.
• Curiosity: collaborates with business partners to understand their strategy, problems, and goals; works with senior leaders to identify opportunities to implement solutions.
• Communication: confident, succinct verbal communicator; produces effective written communication with little input from senior leader.
• Detail orientation: sets priorities and executes strategy for the organization.
• Leads…