Client Lifecycle Manager

C3 Technology Advisors helps organizations make smarter technology buying decisions. As a technology advisory firm, we guide clients through the evaluation, procurement, implementation, and lifecycle management of technology solutions. Our culture is built around five core values: (1) Deep Caring for the Success of Others, (2) Ingenuity & Action, (3) Curiosity, (4) Confidence, and (5) Extreme Ownership.

We are seeking a highly motivated and customer-centric Client Lifecycle Manager (CLM) to join our growing team. The Client Lifecycle Manager (CLM) is a pivotal role at C3 Technology Advisors, dedicated to guiding high-value clients and prospects through their entire lifecycle as a C3 client.

This role encompasses two primary functions: RFP Project Management (RFP-PM) and Customer Success Management (CSM). This hybrid role combines strategic planning, project execution, and relationship management to ensure the success and satisfaction of C3 client. As a Client Lifecycle Manager, you will be at the forefront of delivering exceptional client experience and driving value throughout their journey with C3.

• Collaborate with client and internal teams to develop winning RFP responses
• Manage RFP timelines and key deliverables, ensuring all deadlines are met.
• Coordinate meetings and communication between stakeholders
• Track and manage RFP-related documentation
• Provide support to clients throughout the RFP process
• Collaborate with internal teams to prepare for meeting and manage the handoff process between departments

• Develop a deep understanding of client’s organizational goals and objectives
• Conduct regular business reviews to assess technology needs and identify new opportunities
• Manage escalations, reduce churn, and stabilize the client base for growth.
• Proactively address client challenges and elevate issues as needed effectively
• Drive adoption of C3 solutions and services
• Maintain the C360 client dashboard and empower clients with insights into their IT buying journey
• Cultivate strong, long‑term relationships with key client stakeholders

• High school diploma or equivalent required
• 2+ years of client-facing experience
• Customer Success or Account Management experience
• BDR, SDR, or sales support experience
• Excellent verbal and written communication
• Strong organizational and time management skills