Senior Advisor, Information Technology & Business Operations

Job Category:
Administrative, HR, Business Professionals

Department: IT Executive Administration

Location:

IL, US

Position Type:
Full Time

Requisition

Salary Range:$ (Min.) -$ (Mid.) -$ (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

The Senior Advisor Information Technology and Business Operations advise the organization on complex strategic initiatives impacting the enterprise business units. This position is responsible for advising the C-suite and business stakeholders on enterprise Information Technology (IT) strategy, organizational transformation, financial budgeting and savings & savings, technology change, regulatory compliance, cross-business unit performance and process improvement.

The Senior Advisor is responsible for driving enterprise‑wide operational improvement, organizational effectiveness, and cross‑functional transformation initiatives across L.A. Care Health Plan. This position helps set the operational performance improvement methodology and operating standards (e.g., KPI/Metrics) for the IT and Business Operations.

This position will help establish the foundation for an IT and Business Operations performance improvement function within the Office of Chief Operating and Systems Integration Officer (COSIO).

The position collaborates on the improvement of communication between the department and key stakeholders to define opportunities, identify and prioritize programs and projects based on predefined criteria (e.g., return on investment, productivity, compliance).

Provides expert advice to various teams, including program and product development, marketing, and customer service, on various relevant topics.

Provides expert advice to various business units on relevant topics within the organizational standards, national and state-wide compliance. Lead in discovery of operational issues across enterprise, meet and confer with business unit leads to document current state, identify gaps and necessary fix, present remediation plan/options to leadership, document future state, lead implementation of identify fixes, and monitor future state once implemented.

Contribute to the development of the IT and Business Operations foundations — including methodology design, tools standardization, and knowledge management.

Evaluates the effectiveness of program implementation and provides guidance and recommend process improvement. Meet with key business units/functional areas on remediation plans for their area and address questions with these key stakeholders to address new or ongoing issues.

Communicates strategic planning outcomes and the agreed upon priorities across the organization, to include ongoing progress of priorities. Directs the development of reports, data analysis, and provides presentation on status of areas of responsibilities on an as needed basis in support of department operations.

Responsible for communicating decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives. Define the problem‑solving framework and analytical approach for IT and business performance improvement plans. Synthesize large volumes of quantitative and qualitative data into crisp, senior leader‑ready executive communications — roadmaps, strategic plans, dashboard frameworks, and briefing documents.

Leads efforts to allow the company to mitigate risk such as regulatory or competitive risks through innovative business ideas and solutions. Proactively identify emerging organizational risks, or capability gaps and brief senior…