Service Advisor

Overview

Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. We focus on delivering customers more than a dealer—offering creative solutions for their current challenges and visionary thinking for the future. We provide custom‑built vehicles, alternative fuel and electric vehicle options, and partner with customers from challenge through solution and beyond.

The Service Advisor manages and maintains all work orders in the Retail, warranty, and Internal service departments. The position oversees all service operations from Excede and advises as needed. Responsibilities include distributing jobs to internal service writers, overseeing the Retail department, assisting when needed, communicating progress to salesmen, handling warranty claims, and ensuring proper procedures for opening and closing retail work orders.

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to develop your full potential and become a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top‑quality technology to assist in daily responsibilities and increase efficiencies to deliver outstanding customer service

• Manage day‑to‑day workflow in Excede for Internal and Retail departments
• Assign service writers work orders as needed
• Assist service writers with warranty claims and determine who pays for repair
• Screen work orders for “red flags” and provide assistance as needed
• Review work orders and ensure they are in the correct status
• Work with the operations manager to maintain an accurate production schedule
• Provide additional training to service writers as needed
• Coordinate and manage work orders for all special projects
• Attend all Production and BFO meetings
• Communicate with customers to provide updates on escalated concerns and projects
• Assist with overall workload management for service writers
• Handle overload work orders from other service writers
• Maintain positive relationships with vendors, customers, and manufacturers, and coordinate replacement part orders for timely receipt
• Monitor work orders assigned to service writers and fill in when required
• Hold service writers accountable for securing a pay type before work completes
• Achieve a high closure rate on service tickets in the system
• Communicate warranty issues with manufacturers to expedite approvals
• Interpret technical instructions to reach favorable outcomes
• Obtain prior approvals for all warranty claims with various parties
• Maintain open communication with repair facilities, obtain estimates for required repairs, and provide pre‑approvals to vendors
• Aid in developing and implementing processes to improve warranty department success
• Resolve escalated customer concerns effectively
• Challenge manufacturers to achieve mutually fair decisions when necessary
• Assist in training others
• Perform all other duties as assigned

• High school diploma or equivalent and five years of service office experience
• A passing grade on the ASE C1R test
• Four (4) or more years of work experience in service writing, warranty, or customer service
• Willingness and ability to work as a team player
• Strong verbal and written communication skills
• Strong interpersonal skills
• General knowledge of office practices and procedures
• Self‑starter, highly motivated, and exhibits great initiative
• Computer skills (Word, Excel)
• Good typing skills

• Work performed in an office environment and an outside area
• May require frequent kneeling, stooping, squatting, crawling, and climbing
• Must have good manual dexterity
• Must be able to lift, push, and pull a minimum of 50 pounds

$19 - $30 an hour