Key Account Supply Program Manager (Hybrid

HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence.

In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us:
Yours!
Join HARTING! A leader in connectivity products and custom solutions…..
We are seeking a
Key Account Supply Program Manager (Hybrid Capable; based in Elgin, Illinois)
to ensure operational performance for select HARTING Key Accounts. This cross functional position is the connection point between global manufacturing facilities, regional HARTING teams, customers, and subcontractors. The Supply Program Manager influences both internal and external teams to maintain on-time deliveries, increase global business relationships, and provide highest level of support. This role is critical to deliver a customer experience in accordance with HARTING’s values and commitment to a customer-focused approach.
HARTING aims to be a trusted advisor to HARTING customers and positions itself as the go-to source expert for industrial connectivity solutions. We partner directly with Original Equipment Manufacturers (OEMs) and Distribution partners for standard product, designed-in value-added products, and Product Development initiatives.
To succeed in this role, you will be highly driven to:

• Serves as the main global supply operational customer interface with end customers headquarters and HARTING subsidiaries.
• Gain and maintain knowledge on all design activities within the program, supporting the regional sales teams globally to secure additional design wins.
• Guardian of Customer
  
  Experience:
  
  Lead coordination at highest level of organization to drive establishment of appropriate global operational support and initiatives. Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Regularly monitors global customer satisfaction, and proactively communicates internally to global drive improvements and reporting to the customer. Schedules and coordinates Quarterly Business Reviews with the customer.
• Acting as liaison between the customer and all company departments, driving escalation, risk management, solution development and continuous improvement in processes. Communicates business relevant information and provides structured feedback to Management.

• Measure, monitor and oversee all international activities related to pricing, forecasting, operational support and delivery and inventory levels. Ensure compliance to project timelines, cost and quality according to business metrics. Monitor program metrics, analyze results and drive corrective actions as needed.
• Responsible to collect and analyze global program forecast, working with the end customer, the regionals sales and customer service teams and the plants on allocation and provide allocation guidance globally. Utilizes deep understanding of the program and the gathered forecast to support the global sales team and Regional Executive Management to define yearly budget and resource planning.
• Ability to identify risk regarding ability to meet forecast growth

• Global escalation point of contact for technical question, coordinating with global technical resources at all levels as needed to gain adequate support.
• Responsible to monitor global post sales activities and provide guidance to other HARTING sales offices.
• Coordinates global pricing to customer and customer’s partners

• Provides superior day-to-day customer service from pricing, sample processing and order entry thru expediting, backlog monitoring to complaint resolution, as well other before, during and after sales activities.
• Ensuring contractual and corporate compliance for the account…