Risk Control Associate Specialist – National Property

Responsibilities

• Maintain a consistent field presence, spending approximately 20% - 50% of the time with customers, either onsite or virtually.
• Traveling to customers may entail long-distance, overnight travel, and/or multi-night trips depending on the needs of the business and alignment with territory and/or geography.
• Build expertise by studying discipline-specific training resources, applying learnings during customer surveys, and leveraging feedback from more experienced team members to continuously improve.
• Assist and conduct risk evaluations of Travelers customers, identifying exposures, loss controls, and opportunities for improved risk management.
• Share findings with Underwriting to support effective risk pricing.
• Leverage developing consulting skills to educate customers on how they can better manage risk and influence them to adopt recommended changes.
• Support the development of training programs for field consultants by conducting research on emerging issues and loss trends in claim data.
• Perform other duties as assigned.

• Bachelor's degree in engineering, engineering technology, or a science discipline.
• Three or more years of experience within the engineering or fire protection industry.
• Verbal and written communication skills to simplify complex technical information and deliver recommendations to audiences of varying levels of expertise.
• Interpersonal and influencing skills to build credibility with internal and external customers and encourage others to act on recommendations.
• Organizational and time management skills to manage priorities, plan work, and meet business partner expectations.
• Must have a valid driver's license.

Demonstrates expertise in risk management and customer education within the engineering or fire protection industry, leveraging strong communication and interpersonal skills to influence customer decisions and improve risk management practices.

• Risk Management
• Customer Education
• Engineering Degree
• Communication Skills
• Interpersonal Skills

• Risk Evaluation
• Loss Control
• Data Analysis
• Training Program Development
• Technical Communication

• Organizational Skills
• Time Management
• Influencing Skills

• Valid Driver's License

• Engineering
• Fire Protection
• Consulting
• Customer Surveys
• Claim Data