Customer Service Team Member

Position Title: Customer Service Team Member

Wage: $18.00 - $23.00/hour

Shift: 1st

Hours: 9:00am - 5:45pm (Monday - Friday)

QPS Employment Group is hiring Customer Service Team Members for a company in Elgin, IL. In this role, you’ll support customer interactions, process orders through ERP systems like Net Suite, and collaborate with internal teams to ensure smooth operations and excellent service delivery in a fast-paced environment. Apply now!

Customer Service Team Member Responsibilities:
- Create, update, and maintain accurate customer records, including tracking shipments and reporting on customer activity
- Process Repair and Advance Exchange Orders daily within the ERP system (Net Suite), adhering to established procedures
- Communicate effectively with internal teams and external stakeholders through clear and professional interactions
- Monitor ongoing project activities, providing regular status updates and presentations as needed
- Collaborate across departments to enhance service levels and operational workflows
- Adapt swiftly to a fast-paced environment, managing multiple tasks efficiently

Requirements for Customer Service Team Member:
- High School Diploma or GED
- Fluent in English
- Strong proficiency in ERP systems, specifically Net Suite, and Microsoft Office suite (Outlook, Excel, Word)
- Ability to lift and carry objects weighing up to 25 pounds as needed, approximately 10% of the time
- Capable of performing repetitive tasks for extended periods, approximately 6-8 hours per shift

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QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process

Best of all, our job matching and resume assistance services are 100% free to job seekers!

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.